** SUCCESS ** hoops-morton ~v~ Abbey

[natweststaffmember]

Re: Help needed

I wish I knew what took them so long to input figures into a database and then work out the income and expenditure form. Then for them to decide whether the criteria they have for hardship applies. Then for departments to talk to each other and then for someone who can make a decision to do such a thing. Unfortunately, everything has to be double checked. Pity it takes sooooo long.

[hoops-morton]

Re: Help needed

Letter received this morning! dated 17/03/09 from Abbey.

Dear ,

AS you know we are currently investigating your complaint that you raised with Abbey four weeks ago.I am sorry for the delay you are experiencing and I would like to take this oppertunity to thank you for your continued patience.

Our research is taking longer than expected because we want to make sure a full investigation is done .If we are unable to complete our investigation beforehand , we will write to you again in four weeks time to let you know how we are getting on.

I am sorry it is taking longer than originally thought and would like to reassure you that your complaint is very important to us.

h.o.c.



That would mean it could take eight weeks and then some (it is actually 5 weeks now since they got my original package,sent next day delivery) so at least 9 weeks.

I dont know what this could mean hopeful sign or are they just stalling opinions and if possible some advice would be very appreciated.

[hoops-morton]

Re: Help needed

Not sure if this is available elsewhere on the forum but the fax number for Abbey National complaints is as follows 0845 600 1378

[hoops-morton]

Re: Help needed

I telephoned Abbey this morning for an update this morning and they told me the claim was still with their team but I should be hearing from them shortly,I asked them if the stay on any any further charges being taken applied only until my own case was seetles or until the OFT , and she told me that it was til the OFT.
If any further charges did come off they would refund them to my account immediately although that should not happen.

Still sounds like its going well but my fingers are still crossed!

[arunadasi]

Re: Help needed

Then you will need to write a letter to Abbey under the hardship rules, explaining how your situation has worsened due to the loss of job and breakdown of marriage etc. We can help you with this once you have got together all the above. It is important not to use templated letters as it is better if it does not look stereotyped.
.

This is so true. I thin what helped me most is that I kept in mind that the people at the other end are real PEOPLE, and tried to appeal sincerely to them and their goodwill, and try to put myself across as somoeone they would like to help as a fellow human. I always had that idea in mind; I was not applying to the institution Natwest, but to the actual humans who would deal with my claim.
And I have to say they were very kind and helpful on the phone. I couldn't believe how nice the woman was who told me it had approved. I could just keep saying, oh thanks, thanks, that's brilliant, thanks!
I really feel a positive attitude helps.

[hoops-morton]

Re: Help needed

I got my bank statement today and like they told me on Monday , no charges ! I was expecting a substantial ammount to be taken but as per my telephone call on Monday none will be taken. I think I will attempt to clarify if this is like strugglingmum and they are suspended until the OFT test case ruling is finalised or just until my own case is concluded.

Anyway thanks to all on here for their help .

[hoops-morton]

Re: Help needed

Yes and she told me to send them that also and it will be added to the case for consideration. I had posted it this morning anyway prior to calling them.

[WendyB]

Re: Help needed

Did you tell them about the arrears letter from your landlord?

[Amethyst]

Re: Help needed

Yes thats a good sign, probably means they have accepted your hardship status....so hopefully a 65% offer will come your way in next few weeks.

[hoops-morton]

Re: Help needed

Have just got off the phone to Abbey complaints team, the lady I spoke to told me my claim is progressing and is still with the 'team' but in the meantime they have suspended any further charges until it is resolved . Is this a good sign? no charges meantime is a help I must admit, but as I am totally inexperienced at this can anyone offer an opinion as to how things now stand?
Does this look a bit more hopeful?
Thanks very much .

[hoops-morton]

Re: Help needed

Thanks Tuttsi,

Will make the call tomorrow and post up how it goes

Re: Help needed

Have received a letter from my landlord that I am £600 in arrears and also from Abbey indicating that I will have a further £231 in bank charges this month , should I forward this info to them and ask for it to be taken into account? I plan to call them on wednesday to check the progress of the claim in any case, just wondered if this would add strength to my claim.

Call them on Monday morning, why wait till Wednesday. You are in financial difficulty and you need help soonest. You can also inform them of the charges going out and the rent of £600 which you are in arrears. You can also then send them the letter from your landlord.

Let us know how you get on.

xx

[Amy]

Re: Help needed

Telephone them and tell them this and ask how your claim is progressing.

[hoops-morton]

Re: Help needed

Have received a letter from my landlord that I am £600 in arrears and also from Abbey indicating that I will have a further £231 in bank charges this month , should I forward this info to them and ask for it to be taken into account? I plan to call them on wednesday to check the progress of the claim in any case, just wondered if this would add strength to my claim.

[hoops-morton]

Re: Help needed

My claim under hardship has now been with Abbey for two weeks, I wondered if I should contact them to how its progressing, but I dont want to seem cheeky.

I noticed on other threads that its reckoned you should keep in touch with them to try to keep it moving and was considering doing that,