** SUCCESS ** hoops-morton ~v~ Abbey

[hoops-morton]

Re: hoops-morton ~v~ Abbey

I just noticed that I forgot to list the new fax number given to me by Abbey to fax any further documentation to them ,(dopey!)

it is 01908 344 605 dont know if this one has been listed before but this one apparently goes direct to the claims investigation team rather than being sent to the previous one and then passed on to them so hopefully will mean they will get stuff faxed for them quicker.

[Amethyst]

Re: Help needed

Getting there, slowwwwwwwly

Changing title for you as req xxx

[hoops-morton]

Re: Help needed

Further to the telephone call today , I got home and there was a letter from Abbey dated 25/03/09

Dear XXXX



We are in receipt of your claim under financial hardship and are currently reviewing your Abbey account listed above. While your claim is under investigation Abbey will suspend debt collection activity on your account,which means we wont write to you or call you about any arrears.

Following our investigation Abbey will contact you again to confirm if your claim was successful and if so will advise you of the amount we are going to refund to your account.

In the maentime , could you please read the following advice on avoiding future fees on your account or call 0800 0113 142.

-ensure direct debits collect on or just after your usual pay day.
-do not use cards or chequebooks unless you are confident that funds are available.
-know the balance of your account
visit the bank to check
--call telephone banking on 08459 724 724
-use internet banking

-if you know funds will not be avilable for a direct debit please cancel this instruction at least the day before it is due

- check your statements - Abbey will always tell you when interest / fees will be debited . Ensure you will have enough funds in your account to cover this debt.

-if you do start getting into difficulties , please contact us as soon as possible

yours sincerely


Abbey collections.




Just thought I would post this up so anyone else following can see what they say when they get to this stage.

[~stacy~b]

Re: Help needed

Good Luck lets hope you do hear back from them soon!!

[hoops-morton]

Re: Help needed

I have his name but the telephone number was witheld, he called my mobile number. I have the Fax number
------------------------------- merged -------------------------------
Have spoken to customer complaints and the man was not at his desk so she said she would make sure he calls me back to confirm its receipt when he returns.

I also aske dher at what stage it was at she said it was almost completed , can only wait now , but will post as soon as I receive his call.
------------------------------- merged -------------------------------
He has called back and said he did get it and that the case manager was matching it up to my account and i would be contacted very soon , good grief its all kicking off now !

Very, Very Very nervous now!

[Mochamoo]

Re: Help needed

I received a call from Abbey just about 10mins ago , telling me that they were in the process of concluding my claim but needed an Income and expenditure sheet in order to do so . The gentleman I spoke to said he would send me one out and I should get it next week , I explained that I had sent one with my original package and they had received that package next day before 1pm delivery and I had confirmed with the P.O that they did get it. He calimed they sent me one on feb 26th but I told him I had received no such request . (I obviously would have responded right away)

He apologised and repeated that he would have to send me one out, and it should arrive by next Tuesday,no need I told him I have an electronic copy and could fax it to him right away !.

So he gave me the fax number and I have re-sent it and have a proof of fax transmission to prove they got it this time.

I was stunned to get a call at all , but I am baffled as to where this is now!

I hope it is nearing a conclusion and hopefully a positive one , very nervous now! Fingers crossed!

Did you get his name to give a quick follow up call to to make sure he got it ?

[hoops-morton]

Re: Help needed

I received a call from Abbey just about 10mins ago , telling me that they were in the process of concluding my claim but needed an Income and expenditure sheet in order to do so . The gentleman I spoke to said he would send me one out and I should get it next week , I explained that I had sent one with my original package and they had received that package next day before 1pm delivery and I had confirmed with the P.O that they did get it. He calimed they sent me one on feb 26th but I told him I had received no such request . (I obviously would have responded right away)

He apologised and repeated that he would have to send me one out, and it should arrive by next Tuesday,no need I told him I have an electronic copy and could fax it to him right away !.

So he gave me the fax number and I have re-sent it and have a proof of fax transmission to prove they got it this time.

I was stunned to get a call at all , but I am baffled as to where this is now!

I hope it is nearing a conclusion and hopefully a positive one , very nervous now! Fingers crossed!

Re: Help needed

I was in contact with Abbey complaints this morning and they tell me my claim is now classed as urgent and that it would be concluded a lot sooner than they had previously indicated their team were dealing with it as a metter of urgency . The Lady also confirmed my contact details as they will be in touch . I have given my mobile number as I always have it with me and my employers do not like personal calls being taken.

All in all sounds like its finally moving towards the end game , with hopefully a positive result. I intend calling again on wednesday if they have not contacted me.

(was in Birmingham and redditch all weekend great folk)

What did i say....there is no probs in phoning them and I am confident that they will get back to you very soon. If you have not heard by Thursday, give them another call.

tuttsi x

[hoops-morton]

Re: Help needed

I was in contact with Abbey complaints this morning and they tell me my claim is now classed as urgent and that it would be concluded a lot sooner than they had previously indicated their team were dealing with it as a metter of urgency . The Lady also confirmed my contact details as they will be in touch . I have given my mobile number as I always have it with me and my employers do not like personal calls being taken.

All in all sounds like its finally moving towards the end game , with hopefully a positive result. I intend calling again on wednesday if they have not contacted me.

(was in Birmingham and redditch all weekend great folk)

[natweststaffmember]

Re: Help needed

Hoops, be a pest, a big bad pest. They never forget the pests

Re: Help needed

Hoops...You are not being a pest.... you can phone at least once a week to find out how your claim is processing. Many of us did this and Abbey were perfectly OK.

I feel confident that you will get your answer very soon.

All the best
Tuttsi xx

[hoops-morton]

Re: Help needed

I have faxed further documentation that has just arrived to Abbey,and called to confirm they had received all recent faxes to them which they did and that they had been passed to the 'team' investigating.

The Lady I spoke to said that was all the updates on my case at the moment,again confirming no further charges would be taken from my account , but she also said they should be in contact in two to three weeks maybe sooner .

She also said that she would update the claim by asking them to contact me as soon as the investigation is complete.

I will continue to send them any new documantation and ask for updates until it is resolved, I dont want to be a pest but I feel if you dont ask you run the risk of being forgotten.

Will post further when there is any news.

[hoops-morton]

Re: Help needed

I only asked for advice:tinysmile_hmm_t2: sorry

What I am trying to say is that it is ridiculous how long the process takes considering the above. Comment is aimed at the Financial Institution and not you. For me, the process and the length of time you have to wait, is completely ridiculous. Your bank have said it will be 8 weeks and to me that seems amazingly slow in an age when banks are letting staff go rather than hiring to a department that clearly needs it.[/quote]


I understand what you are saying , I apologise, people like me depend on help from those more qualified and knowledgable than ourselves , and I am grateful, I hope to be able to help others from my own experiences, so again my thanks.

[natweststaffmember]

Re: Help needed

[quote=natweststaffmember;107438]I wish I knew what took them so long to input figures into a database and then work out the income and expenditure form. Then for them to decide whether the criteria they have for hardship applies. Then for departments to talk to each other and then for someone who can make a decision to do such a thing. Unfortunately, everything has to be double checked. Pity it takes sooooo long.

I only asked for advice:tinysmile_hmm_t2: sorry[/quote]

What I am trying to say is that it is ridiculous how long the process takes considering the above. Comment is aimed at the Financial Institution and not you. For me, the process and the length of time you have to wait, is completely ridiculous. Your bank have said it will be 8 weeks and to me that seems amazingly slow in an age when banks are letting staff go rather than hiring to a department that clearly needs it.

[hoops-morton]

Re: Help needed

[quote=natweststaffmember;107438]I wish I knew what took them so long to input figures into a database and then work out the income and expenditure form. Then for them to decide whether the criteria they have for hardship applies. Then for departments to talk to each other and then for someone who can make a decision to do such a thing. Unfortunately, everything has to be double checked. Pity it takes sooooo long.[/quote]




I only asked for advice:tinysmile_hmm_t2: sorry