Clinton vs. Halifax

[Clinton]

Hey there

I've just spoken to the customer services department of Halifax and made a claim for my bank charges over the past five years. They said I should recieve a letter within five working days from their complaints department. Has anyone had any experience with these guys? What should I expect? Has anyone had any success?

I've just been laid off work (I'm a builder) and there is absolutely nothing in the pipeline. I have mounting debts and of course Christmas is around the corner, so it's really not a good time to be out of work - and definitely not a good time for threatening letters demanding ILLEGAL bank charges.

I'd appreciate all yourt help, thanks loads!

[Amethyst]

Re: Clinton vs. Halifax

Hey Clinton

Halifax are relative good guys when it comes to bank charge claims for those in hardship....the letter you receive will probably contain a income expenditure sheet for you to complete and return (assuming you have mentioned you are claiming under hardship exemption of the waiver)...if you havent then I would suggest writing to them with an IE sheet (theres one in the spreadsheet section of the library) and explaining your circumstances to the bank.

If the letter you receive is the Test case claim on hold etc one, then just write back stating hardship and enclosing an IE sheet.

Hope that helps a little bit

Ame
xx

[scoobydoo]

Re: Clinton vs. Halifax

Hi

Welcome to the forum

You will see there have been a few successes on hardship basis here so we do what we can to help.

Keeping posting with any replies etc.

Scooby

[jules2008]

Re: Clinton vs. Halifax

hi i have a claim in with halifax i would wait and see if you get no joy with yr hardship status then get in touch with FOS they will take up your case the best person to speak to is david.eynon@financial-ombudsman.org.uk
i have had a good response from him prompt replies from e-mails etc
the banks have 8 wks to reply to you if they dont get in touch with FOS good luck !