Hardship claim timescales for banks to adhere to

[EXC]

Re: Hardship claim timescales for banks to adhere to

So basically he's saying the he agrees that its the banks charges that have helped to put the poster in financial difficulties, but that unless the debt was owed to Lloyds then a refund would not be forthcoming to help the poster get out of their hardship, and that they will have to wait till the end of the case, in which time the poster could be in an even worse state or even lose their home or whatever.

Absolutely terrible.

Or am I reading it wrong ?

I understood it to read that because he thought the charges were not responsible for the debts, he couldn't claim under hardship status but I may wrong.

Either way the guidance in the original waiver direction suggests that the cause of the hardship is irrelevant.

Guidance: If the complaint relates also to other matters, including but not limited to disputed transactions, or financial hardship, this direction does not modify the firm's obligations to deal with the other matters in the usual way.

[skintkim]

Re: Hardship claim timescales for banks to adhere to

Hello All.Ian was as good as his word when he said he would call back but because of the high amount I need it had to go to his manager spoke to Ian again today and he apologized but it has gone to senior management and I should get an answer of how much on Monday. Has anyone come across this with Barclays before? It seems to me that they are geting into gear as a couple of months even weeks ago they denied having a department that was for financial hardship, any ideas as far as I was aware Barclays have not been playing ball?