Gym membership contract

[Amethyst]

Re: Gym membership contract

and quote this for the 14 days

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

30.— Normal cancellation period

(1) The cancellation period ends as follows, unless regulation 31 applies.

(2) If the contract is—

(a) a service contract, or

(b) a contract for the supply of digital content which is not supplied on a tangible medium,

the cancellation period ends at the end of 14 days after the day on which the contract is entered into.

[kelpot]

Re: Gym membership contract

Ok brilliant. Just the one lot to contact then Thanks. I will put that on a hard copy to them in the post as well. Thanks very much for your help.

[kelpot]

Re: Gym membership contract

Bannatynes have come back with this....
Thank you for your email. We do not believe our terms and conditions impinge upon your statutory rights, as the cooling off period remains available until such time as the facilities are used.

You are welcome to dispute this matter further, by logging your complaint/feedback here:
http://www.bannatyne.co.uk/contact/feedback/

Your membership currently remains live, and you are welcome to avail yourself of the facilities.

Not really sure where to go from here now or how to argue that it does impinge on my statutory rights?

[Amethyst]

Re: Gym membership contract

hmmmm. They would say that really. Good they came back so quickly though.

Did you quote this bit http://www.legalbeagles.info/forums/...872#post588872

And in your letter did you mention you were happy to pay for the two sessions you used but you do not wish to enter into any fixed term contract with them ?

[judgemental24]

Re: Gym membership contract

You go through the normal complaint procedure

They have to give you a full and final response to enable you to pass it up to the ombudsman

Use the link they provided

You must head the complaint as

FORMAL COMPLAINT AS TO YOUR COMPLAINTS PROCEDURE

This is Bannatyne all over and they are already on dodgy ground after losing in the high court to the Office of Fair Trading on this issue

http://www.bbc.co.uk/news/business-21712728

[Amethyst]

Re: Gym membership contract

Just to say I don't seem to be the only person thinks that applies to Gym memberships - Which? have this http://www.which.co.uk/consumer-righ...ts-regulations

The trader shouldn’t start providing the service before the 14 day cancellation period has ended, unless you have requested this.

If you request a service starts straightaway In this instance you will still have the right to cancel, but you must pay for the value of the service that is provided up to the point you cancel.

For example, if you buy a service like gym membership and start using the gym and then change your mind within this 14 day time period, you will be refunded but could be charged for the amount of gym time you used.

[des8]

Re: Gym membership contract

Just to say I don't seem to be the only person thinks that applies to Gym memberships - Which? have this http://www.which.co.uk/consumer-righ...ts-regulations

SNAP (as post 4?..... lol)

[Amethyst]

Re: Gym membership contract

Yes was just reminding following the response from Bannantynes - quoting Which? might have more impact than quoting us.