Hi all,
I am new on here and have already found a wealth of knowledge when it comes to dealing with DCA's so thanks for that!
I would love a bit of help if possible, I received a letter out of the blue from arrow global saying that they have passed my account to restons, who in turn contacted me to stay they require full payment for the alleged account originally MBNA (which shows as closed on my credit file).
I responded with a prove it letter and had quiet a scary letter back from restons saying they had "strict instructions" to take me to court over the account so I phones arrow global and was planning on sending a CCA and SAR request but asked if I could have a copy of there complaints procedure but they advised that I need to deal with restons but will reques this from restons, restons have refused to send me this as I have requested no correspondence from them unless they can prove the account.
should I send the CCA or await there next letter from them, or will they pass it back to arrow global or just start court proceedings?
any help would be great
thanks
vircoa
I am new on here and have already found a wealth of knowledge when it comes to dealing with DCA's so thanks for that!
I would love a bit of help if possible, I received a letter out of the blue from arrow global saying that they have passed my account to restons, who in turn contacted me to stay they require full payment for the alleged account originally MBNA (which shows as closed on my credit file).
I responded with a prove it letter and had quiet a scary letter back from restons saying they had "strict instructions" to take me to court over the account so I phones arrow global and was planning on sending a CCA and SAR request but asked if I could have a copy of there complaints procedure but they advised that I need to deal with restons but will reques this from restons, restons have refused to send me this as I have requested no correspondence from them unless they can prove the account.
should I send the CCA or await there next letter from them, or will they pass it back to arrow global or just start court proceedings?
any help would be great
thanks
vircoa
Comment