Hi, I don't know if anyone can help...
I got a letter back in October 2011 relating to an old account (opened in Scotland) that was defaulted on in 2005. I received a letter in 2011 stating it had been sold to Lowell in 2010.
I have never acknowledged the debt, and in actual fact in Oct 2011 I asked them to prove it was mine in form of a signature as I had no recollection of such account. They sent me a statement of the account and the last entry on 22/04/2008 seems to be when it was sent to some recovery financial department....
I called them again and stated that by sending a bank statement does not prove the account was mine and I had asked for a proof of signature as this would have been needed for the opening of such account in 2002. They couldn't and therefore I stated that I cannot believe that under the data protection act some DCA is sending someones bank details out. The woman on the phone apologised said she would remove the details & I heard nothing else.
Stupidly I didn't (or I cant recall) that I followed this up with a letter let alone a statue barred etc.
Obviously I don't want to call them as they will open up the case.... what do I do & what can they do next?
Anyway today (March 2014) I received an email (had my correct name on) from Lowells:
Dear Miss XXX,
We hold this e-mail address on your file and would like to use it to communicate with you - we work closely with our customers to ensure that they are given the support that they need to find the right solution for them and we would like to speak with you today.
Please contact us on 0113 308 6085 to see how we can help you or if you would prefer that we didn't e-mail you at this address - please quote 96481541 when calling.
Yours sincerely,
James Crabtree
Customer Services Manager
Lowell Financial Ltd
I got a letter back in October 2011 relating to an old account (opened in Scotland) that was defaulted on in 2005. I received a letter in 2011 stating it had been sold to Lowell in 2010.
I have never acknowledged the debt, and in actual fact in Oct 2011 I asked them to prove it was mine in form of a signature as I had no recollection of such account. They sent me a statement of the account and the last entry on 22/04/2008 seems to be when it was sent to some recovery financial department....
I called them again and stated that by sending a bank statement does not prove the account was mine and I had asked for a proof of signature as this would have been needed for the opening of such account in 2002. They couldn't and therefore I stated that I cannot believe that under the data protection act some DCA is sending someones bank details out. The woman on the phone apologised said she would remove the details & I heard nothing else.
Stupidly I didn't (or I cant recall) that I followed this up with a letter let alone a statue barred etc.
Obviously I don't want to call them as they will open up the case.... what do I do & what can they do next?
Anyway today (March 2014) I received an email (had my correct name on) from Lowells:
| from: | Do Not Reply donotreply@lowellgroup.co.uk |
Dear Miss XXX,
We hold this e-mail address on your file and would like to use it to communicate with you - we work closely with our customers to ensure that they are given the support that they need to find the right solution for them and we would like to speak with you today.
Please contact us on 0113 308 6085 to see how we can help you or if you would prefer that we didn't e-mail you at this address - please quote 96481541 when calling.
Yours sincerely,
James Crabtree
Customer Services Manager
Lowell Financial Ltd

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