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Avon Cosmetics advice please

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  • Avon Cosmetics advice please

    Hi

    As you may note from my earlier posts, I've taken my head out of the sand and am dealing with the DCAs and other companies who have been bothering me for some time.

    I was an agent with Avon, returned all products and stopped trading. They have not recredited my account and because I have refused to pay due to having proof of returns they have defaulted my credit file and have transferred my "debt" to a DCA.

    I have asked the DCA for proof of transfer but they have said that they are not covered under the CCA and do not need to provide anything.

    Please can someone help?

    Thanks
    njc12
    Tags: None

  • #2
    Re: Avon Cosmetics advice please

    Which idiot DCA is this?

    Whilst it may be true that the alleged debt is not covered by the Consumer Credit Act 1974, the alleged debtor should be told who owns the debt.

    How long ago did you send the tat and slap back to Avon?

    Comment


    • #3
      Re: Avon Cosmetics advice please

      Thanks Clever Clogs.

      The DCA is EOS. The only "proof" that they have sent is some statements to show that we have transacted with Avon previously.

      They do not have any kind of assignment documentation.

      We sent the stuff back to Avon in Feb/Mar of last year.

      Comment


      • #4
        Re: Avon Cosmetics advice please

        So it won't be anywhere near statute barred.

        How did you dispute the debt with those makers of overpriced slap and fly repellent scent?

        Did you write to their minions, or to their organ grinder?

        The parent company is, of course, in the American colonies, a land where misspellings abound. Their CEO is Sheri.McCoy@Avon.com

        Comment


        • #5
          Re: Avon Cosmetics advice please

          http://www.ft.com/cms/s/0/8746acd8-6...#axzz2nKm37QjQ

          http://www.bbc.co.uk/news/business-24522756

          http://www.ft.com/cms/s/0/1dc7e2cc-4...#axzz2nKm37QjQ

          http://www.mumsnet.com/Talk/am_i_bei...-arsehole-Avon

          It would appear that Avon are having a few difficulties recently.

          If it were me, I would inform the DCA that, unless they can prove that the alleged debt has been legally assigned to them (ie that they are the new legal owners as per the Law of Property Act), then they can go forth.

          Some info re assignment here http://www.legalbeagles.info/forums/...ing-with-DCA-s
          CAVEAT LECTOR

          This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

          You and I do not see things as they are. We see things as we are.
          Cohen, Herb


          There is danger when a man throws his tongue into high gear before he
          gets his brain a-going.
          Phelps, C. C.


          "They couldn't hit an elephant at this distance!"
          The last words of John Sedgwick

          Comment


          • #6
            Re: Avon Cosmetics advice please

            Originally posted by charitynjw View Post
            http://www.mumsnet.com/Talk/am_i_bei...-arsehole-Avon

            It would appear that Avon are having a few difficulties recently.
            It seems that Avon Cosmetics Limited, company no. 00592235, does not have a Consumer Credit Licence, despite selling its products on credit to its Avon Ladies. As this is so utterly incredible, I urge anyone reading this to check for themselves, at http://www2.crw.gov.uk/pr/default.aspx

            I've tried all the different names in the Avon group I could find at Companies House, all with the same result; in desperation, I even tried their postcode, NN1 5PA.

            Nothing came up - not even a lapsed licence!

            Comment


            • #7
              Re: Avon Cosmetics advice please


              http://www.avon.uk.com/PRSuite/your_dream_opportunity.page#.UqrK4tJdUhM


              . Be your own boss and become a self-employed Independent Avon Representative. You can work the way you want with flexible hours by joining Avon today.


              So how does it work?

              Sell to family, friends or work colleagues OR find customers with Avon's support
              Show the Avon Brochure or share your Personal Online Brochure (POB)
              Place and
              deliver orders
              Collect payment from your customers. Pay Avon and pay yourself!
              Ps - I'm not flogging the stuff, just showing the business model!
              CAVEAT LECTOR

              This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

              You and I do not see things as they are. We see things as we are.
              Cohen, Herb


              There is danger when a man throws his tongue into high gear before he
              gets his brain a-going.
              Phelps, C. C.


              "They couldn't hit an elephant at this distance!"
              The last words of John Sedgwick

              Comment


              • #8
                Re: Avon Cosmetics advice please

                Thanks everyone for your help - I really appreciate it.

                Avon has said to me that the agreement is not a credit agreement but is an agreement with a payment requirement on a monthly basis for goods received. They did do a credit check when I became a representative and a further one when I became a Sales Leader - not sure if this is relevant.

                In addition to telling the DCA where they can go, I also want to prove that the default was wrongly added to my credit file. Is there a template letter on here somewhere that I can send?

                Thanks again
                njc12

                Comment


                • #9
                  Re: Avon Cosmetics advice please

                  I have just seen their advertisement for agents featured on the government's Universal Jobmatch site!

                  Comment


                  • #10
                    Re: Avon Cosmetics advice please

                    I doubt that the Consumer credit Act is applicable, as usually in MLM operations, the product is bought as required, & the rep takes a %age of the invoiced amount.
                    As long as it's not 'pyramid' selling, that's ok.
                    (See the 'Herbalife' decision in Belgium)

                    The problem here seems to be that the OP has returned goods which have not been credited against the account, but Avon are chasing for the full amount outstanding.

                    Avon also appear to have placed a default on a credit file.

                    Credit Reference Agencies are obliged to ensure that any records which they have are accurate.
                    As the OP has not defaulted, but is disputing the outstanding amount, Avon & the CRA should be informed, & if the situation is not rectified, complain to the ICO.
                    CAVEAT LECTOR

                    This is only my opinion - "Opinions are made to be changed --or how is truth to be got at?" (Byron)

                    You and I do not see things as they are. We see things as we are.
                    Cohen, Herb


                    There is danger when a man throws his tongue into high gear before he
                    gets his brain a-going.
                    Phelps, C. C.


                    "They couldn't hit an elephant at this distance!"
                    The last words of John Sedgwick

                    Comment


                    • #11
                      Re: Avon Cosmetics advice please

                      Hi - I have now had a response from Avon. I am re-sending them the evidence that the goods have been returned. But they are also saying that as the agreement is on trade terms with 14 day payment terms and not a CCA agreement, that they are not required to send a notice of default - is this correct??

                      Thanks
                      njc12

                      Comment


                      • #12
                        Re: Avon Cosmetics advice please

                        Originally posted by njc12 View Post
                        Hi - I have now had a response from Avon. I am re-sending them the evidence that the goods have been returned. But they are also saying that as the agreement is on trade terms with 14 day payment terms and not a CCA agreement, that they are not required to send a notice of default - is this correct??
                        They may not be required to send you a default notice but they still have a duty to accurately report to the CRAs. If you didn't default, a default shouldn't have been recorded, regardless of whether it was a regulated agreement or not.

                        Comment


                        • #13
                          Originally posted by FlamingParrot View Post
                          Re: Avon Cosmetics advice please

                          They may not be required to send you a default notice but they still have a duty to accurately report to the CRAs. If you didn't default, a default shouldn't have been recorded, regardless of whether it was a regulated agreement or not.
                          They almost have frame a policy by which the customer care at Avon takes all steps against its customer. They¬* even maintain records which help them to get all information from single product buy to everything. They might be having automated system which could take steps on Avon Return Policy. The cosmetic might fall in 28 days return policy.¬* ¬*
                          Avon Return Policy is conducting execution for the customers facing problems. If you want to know more on return policy of avon then read this article.

                          Comment


                          • #14
                            It is more than 6 years since the last post.

                            Comment

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