Tweet
Hi, I have a friend who has been receiving letters from the various incarnations of Lowell claiming that they are owed £440.60 based on an unpaid phone bill from '3'.
My friend was on a '3' contract from mid-2007 to mid-2008, and just prior to the contract ending '3' rang her asking if she wanted to upgrade (as ususally happens with mobile contracts). She upgraded, but for some reason a separate contract was made. Payments were taken automatically, so there shouldn't have been any issues.
My friend wrote back to Lowell stating that she had no knowledge of the supposed debt:
"I would ask that no further contact be made concerning the above account unless you can provide evidence as to my liability for the debt in question."
Lowell have responded, and enclosed with their response is a copy of a '3' bill from February 2009. It looks reasonably legitimate, except the address on the bill is not correct for the date, and '3' will have known of the change of address because my friend continued to use them at the new address.
Just to clarify.
Mid-2007: Living at address A - Initial 3 contract made.
Mid-2008: Living at address A - Initial contract ends, new contract begins.
Later in 2008, move to address B (3 are informed).
Feb-2009: The date of the bill Lowell sent, addressed to address A.
I suppose my first question is, given the above circumstances, is a copy of a bill sufficient evidence for them to pursue the debt?
And second, how should my friend respond?
Many thanks!
My friend was on a '3' contract from mid-2007 to mid-2008, and just prior to the contract ending '3' rang her asking if she wanted to upgrade (as ususally happens with mobile contracts). She upgraded, but for some reason a separate contract was made. Payments were taken automatically, so there shouldn't have been any issues.
My friend wrote back to Lowell stating that she had no knowledge of the supposed debt:
"I would ask that no further contact be made concerning the above account unless you can provide evidence as to my liability for the debt in question."
Lowell have responded, and enclosed with their response is a copy of a '3' bill from February 2009. It looks reasonably legitimate, except the address on the bill is not correct for the date, and '3' will have known of the change of address because my friend continued to use them at the new address.
Just to clarify.
Mid-2007: Living at address A - Initial 3 contract made.
Mid-2008: Living at address A - Initial contract ends, new contract begins.
Later in 2008, move to address B (3 are informed).
Feb-2009: The date of the bill Lowell sent, addressed to address A.
I suppose my first question is, given the above circumstances, is a copy of a bill sufficient evidence for them to pursue the debt?
And second, how should my friend respond?
Many thanks!
Comment