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Hi All
Well I'm not sure where to start with this, other than the fact I have not slept a wink all night as I have been buzzing from a letter I received from one of my creditors (AMEX) yesterday. It has taken a little while to absorb the contents.
To sum it up, 3 months ago I submitted a complaint to them regards the conduct of the DCA's they had employed, their breaches of OFT guidelines, refusal to even acknowledge my DMP and their continuing adding interest and charges to my account.
Their investigation has now been completed and the result is my complaint has been upheld, they have agreed to my DMP payment, frozen interest and charges but best of all I have received a refund of all interest and charges incurred on my account over the last 12 months which comes to a 4 figure sum!
This (to me at least) amounts to a huge sum of money, which on my DMP plan knocks approx 20 months off the time it will take me to repay this particular debt.
I can only say that the Legal Beagles Forum has had a massive part to play in helping me achieve this. In January 2010 from a financial perspective I was in a very dark place indeed. Although I am an incredibly positive person I was finding it very difficult to get to a solution until I starting following advice given here.
So a really big thanks from me to everyone who has posted advice here at LB and especially to those who have supported and advised me in person. :thumb:
For anyone who is in a similar position all I can say is don't give up.
This has taken me a ridiculous amount of time, numerous letter not to mention stress, to get result and begs the question why this was ever necessary in the first place but seems to be the nature of the 'game'.
But the important thing seems to be to keep plugging away and follow the statutory advice given here at LB for dealing with creditors and DCA's.
Best
Crispy
Well I'm not sure where to start with this, other than the fact I have not slept a wink all night as I have been buzzing from a letter I received from one of my creditors (AMEX) yesterday. It has taken a little while to absorb the contents.
To sum it up, 3 months ago I submitted a complaint to them regards the conduct of the DCA's they had employed, their breaches of OFT guidelines, refusal to even acknowledge my DMP and their continuing adding interest and charges to my account.
Their investigation has now been completed and the result is my complaint has been upheld, they have agreed to my DMP payment, frozen interest and charges but best of all I have received a refund of all interest and charges incurred on my account over the last 12 months which comes to a 4 figure sum!
This (to me at least) amounts to a huge sum of money, which on my DMP plan knocks approx 20 months off the time it will take me to repay this particular debt.
I can only say that the Legal Beagles Forum has had a massive part to play in helping me achieve this. In January 2010 from a financial perspective I was in a very dark place indeed. Although I am an incredibly positive person I was finding it very difficult to get to a solution until I starting following advice given here.
So a really big thanks from me to everyone who has posted advice here at LB and especially to those who have supported and advised me in person. :thumb:
For anyone who is in a similar position all I can say is don't give up.
This has taken me a ridiculous amount of time, numerous letter not to mention stress, to get result and begs the question why this was ever necessary in the first place but seems to be the nature of the 'game'.
But the important thing seems to be to keep plugging away and follow the statutory advice given here at LB for dealing with creditors and DCA's.
Best
Crispy
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