Masterloan - Help & Advice Please

[The Debt Star]

Re: Masterloan - Help & Advice Please

Thanks guys.

I have made a repayment offer to Barclays/CDCS but they sent back the i/e sheet with a cryptic tick box letter which APPEARS to be saying that I have to run my proposals through CCCS or similar. They APPEAR to be saying this is because I have 2 or more debts with them (ie they have now unilaterally and without prior warning just added on my overdrawn current account).

Do I have to use a debt management company or agency? Can they compel me to do this? I would have thought not.

[Mr Muffet]

Re: Masterloan - Help & Advice Please

Incidentally Barclays do like hiding behind other names BUT it is infact them pulling the strings. The following is a quote from another forum but I have actually experienced this myself and Barclays actually told me there is no connection whatsoever between the three companies!!! I have the telephone call recorded!!! ......

"Mercers is just a front that Barclays use, when you answer any letters or calls you are basically talking to Barclays....they also use Calder Financial as a front but they all use the same address and if you phone them you'll find you are talking to a Barclays employee....all a bit underhand if you ask me".
It appears they are Mercers Debt Collections Ltd trading as Calder Financial. Registered Number 2550639


By the way CDCS is a Barclays department according to a search on the Internet.

The chain is :

Barclays Bank .. Barclays Bank t/as Barclaycard t/as Mercers Debt collection t/as Calders Financial

I found this out whilst helping someone bring a small claims action against Mercers DC. The Barclayshark barrister that arrived at court for a claim against "Mercers" for less than £250.00 !, was very peeved to have Judgment awarded in favour of the little guy

[Chalkitup]

Re: Masterloan - Help & Advice Please

Do I have to use a debt management company or agency? Can they compel me to do this? I would have thought not.

Hi,

No you do not have to use a company to set up a Debt Management Plan. But different people have different views on this subject.

I personally found I was told the same rubbish by CCCS that the DCA's try to get us to believe. The CCCS staff did not have any understanding of CCA requests etc and would not withhold payments to creditors if there was a dispute in progress.

Also remember that CCCS are backed by the banks ........ although that should not have any effect on their judgement . However I found otherwise. Once they realised I would not sit and take what the creditors / DCA's were dishing out they (CCCS) suddenly decided I did not have enough income to cover the DMP and cancelled it!!!!!

Be careful also if you do join a DMP as with CCCS the agreement you sign gives them the right to pass on any information you give them to the creditors. I stupidly at the beginning thought CCCS were on my side and told them info I did not want the DCA's knowing plus gave CCCS telephone numbers I did not want DCA's to have ............ well you can guess what happened next ......... the DCA's knew everything and were phoning on my "personal" numbers!!! Later when I got several SAR completed I saw that the creditors / DCA's had logged several telephone calls with CCCS discussing all sorts about me!!

[seduraed]

Re: Masterloan - Help & Advice Please

open another bank account now . preferably with abuilding society. if they start playing silly beggars get wages and benefis opaid into it ths will give you comlete control

[The Debt Star]

Re: Masterloan - Help & Advice Please

Update.

Letter now in from Barclays as follows:

1. They said they have tried to call me but I know they have not.
2. The original loan was for £15K and they stuck on £4K of single premium PPI.
3. A DN was issued in 2006.
4. They have upheld my complaint about not sending statements to the correct address.
5. They are under no legal requirenent to send me a NoA because CDCS are their "in-house" Recovery Dept.
6. They refused my repayment offer because they require ALL outstanding creditors to be included in an i/e and in my case I didn't mention my overdrawn current account WITH THEM
7. Please re-submit my i/e sheet (for the 3rd time)
8. "Due to type of loan" they acnnot provide me "immediately" (yawn) with a copy of my CCA. They upheld this part of my compalint.

So, I have a potential PPI claim but no CCA and don't know the APR / interest applicable etc.

The SAR never showed up any PPI because it was "bult-into" and hidden in the monthly premium in the statements they sent me. The above letetr was the first clue there was PPI.

No offer of compensation despite upholding numerous aspects of the complaint.

[Caspar]

Re: Masterloan - Help & Advice Please

DS,

This is an absolute nightmare! I'd be inclined to write to Barclays saying that you appreciate point no.8 in their letter regarding not being to supply a CCA due to the type of agreement.

However, you are sure that they will understand that until such time as the CCA is forthcoming the account is formally in dispute, they can take no enforcement action against you and yet until you receive the CCA you are unable to pursue the matter any further as it contains critical information that you need.

It would appear you are at a total impasse, despite your best efforts to resolve the matter. What do they now suggest as a way forward as the ball seems to be sitting firmly in their court?

Alternatively, you would be happy to return to the arrangement you had in place up until 2009 when THEY made a mistake that resulted in payments being stopped.

It may worth asking them under CPUTR 2008 for written confirmation as to whether they currently hold or have ever held a properly executed Consumer Credit Agreement in their possession pertaining to yourself and if not, to kindly confirm so in writing. If they do hold one, they have a legal obligation to send it to you following your CCA Request made on dd/mm/yyyy.

[The Debt Star]

Re: Masterloan - Help & Advice Please

yep, total nightmare.

But I am going to reconstruct the APR/interest based on the payments made and the fact that I know 21% of the "loan" was in fact PPI.

I just don't know how to do the math and if anyone out there DOES know how to cal;culate it then please let me know!

[Turboman]

Re: Masterloan - Help & Advice Please

yep, total nightmare.

But I am going to reconstruct the APR/interest based on the payments made and the fact that I know 21% of the "loan" was in fact PPI.

I just don't know how to do the math and if anyone out there DOES know how to cal;culate it then please let me know!

Bread & butter mate-be with your case tomorrow morning (2:00am-ish-lol) but in meantime make sure you understand this

Understanding PPI Calculations--- The Concept of 2 Loans & Basic Spreadsheets

[The Debt Star]

Re: Masterloan - Help & Advice Please

Bread & butter mate-be with your case tomorrow morning (2:00am-ish-lol) but in meantime make sure you understand this

Understanding PPI Calculations--- The Concept of 2 Loans & Basic Spreadsheets

sweet.

look forward to hearing from you bro.

[The Debt Star]

Re: Masterloan - Help & Advice Please

A BIG thank you to the Simiantics enclave on LB. I have just sent off a £4K PPI claim thanks to your spready.

Cheers Fella! :billk:

[The Debt Star]

Re: Masterloan - Help & Advice Please

Update. Last week I got the following letter from Barclays which said I had PPI sold with my Masterloan:

http://i822.photobucket.com/albums/z...1/c48d239f.jpg

But today I received the ollowing CCA in the post and the terms of business on a separate letterhead:

http://i822.photobucket.com/albums/z...1/a04135f6.jpg
http://i822.photobucket.com/albums/z...1/0259f0f2.jpg

Is it a valid CCA?
Do the terms allow Barclays to record adverse data with the CRAs?
Impact on any PPI claim?
Any other advice regarding how I progress with this dispute in light of the above?

Many thanks.

[The Debt Star]

Re: Masterloan - Help & Advice Please

Anyone?! Is the CCA an acceptable recon? I'm not convinced it contains all the presribed terms...

[Turboman]

Re: Masterloan - Help & Advice Please

Anyone?! Is the CCA an acceptable recon? I'm not convinced it contains all the presribed terms...

DS---do you have the "turn over" part of the T&C's?

PM Curly to look at this DS----but I'm sure Barclays will be 100% proper mate

You've already written to them re the PPI DS---so you've effectively acknowledged the loan I would have thought

We are still awaiting your copy of your PPI letter DS so we can correct it are we not---or is that a different loan?

EDIT----have posted in Chatbox for Curly to look DS

[The Debt Star]

Re: Masterloan - Help & Advice Please

DS---do you have the "turn over" part of the T&C's?

No, the only terms sent were those I've attached above and which were contained on a separate piece of paper Turbs.

PM Curly to look at this DS----but I'm sure Barclays will be 100% proper mate

I have never found Barclays to be proper in any of my disputes with them. On my credit card I have just been awarded compensation by the FOS for the dreadful way they handled my complaint, including withholding vital data that would have supported it. Given that I have here a letter saying I was sold PPI and a very dodgy looking CCA saying that I wasn't, then there is already pretty good evidence that they are anything BUT 100% proper.

You've already written to them re the PPI DS---so you've effectively acknowledged the loan I would have thought

Don't know, possibly, TBH I'm not interested in trying to get the debt written off or stop paying it anyway as I struggle on with all of my debts as you know. However, what I do want is fair and level treatment from Barclays and if they DO owe me money and if they DON'T have a CCA or even a true recon of it, then I want to be told.

They also haven't sent me my SAR yet and its way past the 40 days.

Am waiting for the spready you were sending Turbs b4 responding with the copy letter. I will private email you with that.

Cheers,
DS

[Curlyben]

Re: Masterloan - Help & Advice Please

Errrm, you mentioned PPI on this loan, but there is NO reference of it on the CCA ?!

While that document may satisfy s78, it is clearly missing some important information.