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Hope you can help me.
I have a dispute with Sixt and eCollect AG that has gone a bit bonkers from what is really something minor:
1) Sixt after not contacting me for months suddenly sent emails which went into my spam folder in Mar-May 2020 for a toll infringement they claimed I had done in Italy in summer of 2019, almost 9 months. My car rental was in Aug/Sept 2019.
They claimed they paid for the tolls and therefore I owe them an admin fee. They did not even bother to contact me to pay the toll fees immediately and instead charged me for admin charges + fees.
2) They did not contact me via my phone or my address at all so I was unaware of this issue
3) My family and I had covid and we had a few deaths so I was not looking so much into my emails
4) I only saw a late email from eCollect demanding I pay them. I emailed saying I paid Sixt already
5) I paid the amount which is the amount which Sixt demanded that is EUR36.60 as I didn't want to dispute that given mine and my family's poor health due to Covid
5) I emailed Sixt a few times and never heard back from them at all from their various departments as to this matter
6) eCollect AG demanded that now I pay the even more extortionate rates of £104 on top of what I had already paid for what they claimed to be debtor fees and admin charges claiming they tried to contact me.
They didn't even bother sending any letters beside the email which I had replied saying I paid Sixt already. They claimed Sixt passed it on to them and they can charge whatever they want.
7) I wrote back indicating that I will be willing to settle for £40 as I don't want to be burdened by this further in April 2022. eCollect did not reply back on my proposed settlement and have sent me another notice in Aug 2022 asking me to pay £104.
Can you help me to dispute this or help at all? Are there legal things I can write for them to pay off and back off?
From my perspective, I am already paying a penalty of 100% on top of what I owed. I only owed EUR36.6 which have been paid in full already. To charge me 3x more is ridiculous especially when they did not even bother contacting me. Can they take me to County Court in the UK for this?
It is all their fees which they have added on. I already paid the charges to Sixt from their original demand. Sixt has not even bothered contacting me back even though I sent them emails.
Another question I have: Given that the contract I had with Sixt had finished by Sept 2019 (it was a car rental contract), will my debt be statue-barred according to German law AS eCollect and Sixt are indicating that this is owed to them in Germany?
I have a dispute with Sixt and eCollect AG that has gone a bit bonkers from what is really something minor:
1) Sixt after not contacting me for months suddenly sent emails which went into my spam folder in Mar-May 2020 for a toll infringement they claimed I had done in Italy in summer of 2019, almost 9 months. My car rental was in Aug/Sept 2019.
They claimed they paid for the tolls and therefore I owe them an admin fee. They did not even bother to contact me to pay the toll fees immediately and instead charged me for admin charges + fees.
2) They did not contact me via my phone or my address at all so I was unaware of this issue
3) My family and I had covid and we had a few deaths so I was not looking so much into my emails
4) I only saw a late email from eCollect demanding I pay them. I emailed saying I paid Sixt already
5) I paid the amount which is the amount which Sixt demanded that is EUR36.60 as I didn't want to dispute that given mine and my family's poor health due to Covid
5) I emailed Sixt a few times and never heard back from them at all from their various departments as to this matter
6) eCollect AG demanded that now I pay the even more extortionate rates of £104 on top of what I had already paid for what they claimed to be debtor fees and admin charges claiming they tried to contact me.
They didn't even bother sending any letters beside the email which I had replied saying I paid Sixt already. They claimed Sixt passed it on to them and they can charge whatever they want.
7) I wrote back indicating that I will be willing to settle for £40 as I don't want to be burdened by this further in April 2022. eCollect did not reply back on my proposed settlement and have sent me another notice in Aug 2022 asking me to pay £104.
Can you help me to dispute this or help at all? Are there legal things I can write for them to pay off and back off?
From my perspective, I am already paying a penalty of 100% on top of what I owed. I only owed EUR36.6 which have been paid in full already. To charge me 3x more is ridiculous especially when they did not even bother contacting me. Can they take me to County Court in the UK for this?
It is all their fees which they have added on. I already paid the charges to Sixt from their original demand. Sixt has not even bothered contacting me back even though I sent them emails.
Another question I have: Given that the contract I had with Sixt had finished by Sept 2019 (it was a car rental contract), will my debt be statue-barred according to German law AS eCollect and Sixt are indicating that this is owed to them in Germany?
I received your private message, however I get the error message "you are not authorized.." when I try to reply. Unfortunatly it seems that I do not have permission to send private messages. Maybe you can send me your email adress and I can repond by email?
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