Gemini & HFC (881.47)

[natweststaffmember]

Re: Gemini & HFC (881.47)

Natalie if that is the address that the bank always send data to you such as statements then the ICO do not require a signature for it or for you to send any ID for it.

[Curlyben]

Re: Gemini & HFC (881.47)

Nattie, why that may be true, it does make sense to jump through a few hoops now and again before they get hit with a reclaim.
After all Gem does want ALL the data and not the normal statements.
HFC are within their rights to request verification of identity.

[natweststaffmember]

Re: Gemini & HFC (881.47)

For reference(ICO Guidance to businesses question 2)
http://www.ico.gov.uk/upload/documen...nformation.pdf

[Gemini566]

Re: Gemini & HFC (881.47)

Thank you both, but is my letter OK, and if it is, do I have to start counting the 40 days again?

[Gemini566]

Re: Gemini & HFC (881.47)

Good morning, I hope you are all going to have a wonderful weekend :okay:.

Mine has begun really well. I have had another letter this morning from Mackenzie Hall. I am not of a mind to continue ignoring the idiots because I am itching to tell them off. This one gives me a deadline in red... 1st of April !! Now I am sure I can weave something witty and subtly threatening around April Fool's Day in a reply designed to tell them once and for all to draw their neck in. I am positively fuming :mad2:. More especially when one considers that I am already dealing directly with the OC !!

What are your thoughts on this please?

[Curlyben]

Re: Gemini & HFC (881.47)

Papier-Mâché

[Gemini566]

Re: Gemini & HFC (881.47)

Good morning.

Finally, a reaction from HFC. You will recall I told them I had no driving licence and no passport? I told them this and they said they would be in touch. This was on, or about the 25th March!! This morning I received a letter from a member of their SAR Team stating the following:~

"We received correspondence from you regarding a Subject Access Request for the above account. The request has been completed, however, we still require proof of identity."

" We note that you not have a passport or driving licence, please, therefore, provide a utility bill dated within the last 3 months. You will also need to provide a signed letter. "

"If we do not hear from you by the month end then your completed request will be filed with no further action."

I understand them requesting a utility bill. However, I am not happy about the signed letter and I am most reluctant to comply with such a demand. Also, what exactly do they mean by telling me that the request will be filed with no further action? Is that a threat? I have sent the £10.00 cheque with the SAR and it has not yet been cashed.

What are they up to? How do I proceed from here?