welcome finance help needed

[righty]

Re: welcome finance help needed

Wouldn't be surprised if there were many reasons, that being one of them.

As Cattles, who own Welcome, may lose their banking licence I think you'll find it's the main one

[TANZARELLI]

Re: welcome finance help needed

Wouldn't be surprised if there were many reasons, that being one of them.

[righty]

Re: welcome finance help needed

It's not 'new' business that's their incentive it's the fact that they want to ensure their customers are signed to 'enforceable' agreements........ before the book has to be sold .......................allegedly

[TANZARELLI]

Re: welcome finance help needed

WFS are definately plying the game differently lately, my OH has had them phone her on 4 different occassions to offer her a top up on her loan which she has refused on each occassion, but they keep ringing back. They are getting desperate for new business and are trying new ways to drum it up.

This all makes it a bit unpredictable but nothing to worry about at all.

They don't call me so the last time they called my other half I told her to say Tanz said hi lol.

[poochie]

Re: welcome finance help needed

Just checked the post office trackin system and welcome have recieved my 14days deadline letter regardin mis-sold ppi.
Also, dont know if this relevant or not but I got call from a welcome representative today and he said he was just callin to say my complaint was bein dealt with and they would be in touch soon. I asked wat complaint he was talkin about cause I made 3 and he said he couldnt tell me but was asked to let me know they are dealing with my case now and then he wished me good day and hung up...... very strange call indeed, never had one like it before so it just makes me feel uneasy for some reason.

[TANZARELLI]

Re: welcome finance help needed

4 days or even longer is considered realistic these days

Agreed and almost never for a signature LMAO.
------------------------------- merged -------------------------------

Blimey are they using rickshaws now?

No bt the posties generally walk backwards I believe lol

[poochie]

Re: welcome finance help needed

I will definately keep an eye on it to see wen it gets delivered... Im just hopin to get results without need for court action coz then my nerves really will start goin..... Fingers crossed and yet again, thanx so much to everyone who been helping me and doin all the hard work typin up letters and spreadsheets, everything has been much appreciated.
I will be keepin everyone updated on how things are goin and in meantime will check thru other postings to see if I have any info that may help people...... Thanx

[enaid]

Re: welcome finance help needed

4 days or even longer is considered realistic these days

Blimey are they using rickshaws now?

[righty]

Re: welcome finance help needed

4 days or even longer is considered realistic these days

[enaid]

Re: welcome finance help needed

Well done poochie and good luck.
Please remember to keep to YOUR timescales as in the letter, do not go giving them any lee way.
You can check with Royal mail when it was delivered, but I think it's the norm to allow 2 days.
Enaid x

[poochie]

Re: welcome finance help needed

Just lettin eveyone know that I have posted the letter to welcome by recorded delivery today. I will let you all know wen I hear from them. Thanx again to everyone

[poochie]

Re: welcome finance help needed

Ok thats me personailised the letter in post 83 and printed it out ready to post. I will check back on this site around 1pm to check that it is the right letter before postin it ...... So hopefully all is well and I can send it this afternoon
Thanx agains scoobydoo for all the time and effort your puttin into this case for me and also thanx to everyone else as well

[scoobydoo]

Re: welcome finance help needed

It looks like most posters approved the letter in post 83 - so start with that one - send by recorded delivery.

I will get the arrears one together for you in the next couple of days.

[poochie]

Re: welcome finance help needed

Thanx again to everyone for their input on this, its always much appreciated and as for the above post, well we do agree but we have thot that way for a while because we get no answers from welcome or we get told to wait for return call only we never get the return call but wen I phone them back, its funny how they gave me a number twice that just seemed engaged all the time....I should have kept that number but unfortunately I didnt.
Is there any news on the letter I should be writing yet?.... I'm very keen to get this sorted cause it aint doin my stress levels any good....Thanx

[Mochamoo]

Re: welcome finance help needed

Policy
Welcome Financial Services Ltd is fully committed to treating its customers fairly in all aspects of its business by providing a quality service that meets our customer needs.
We embrace the FSA’s ‘Treating Customers Fairly’ (TCF) initiative and will apply the principles of TCF throughout our Group activities. In addition, Welcome Financial Services Ltd management will, where appropriate, endeavour to ensure such principles are applied to its business partners where they operate on our behalf.
Principles
Welcome Financial Services Ltd determines the principles of TCF to be:

We offer our customers suitable products that meets their needs

We understand the financial capabilities of our customers

We provide clear and fair marketing materials and information – not misleading

We do not expose our customers to inappropriate risks

We show flexibility, empathy and consideration to our customers

We resolve customer issues promptly
Practices
Welcome Financial Services Ltd will:

Deliver a professional and courteous service to customers at all times

Explain exactly how our financial products operate in clear and accurate language

Keep promises to our customers

Support customers in times of difficulty

Be open and honest and explain our decisions

Apologise if we make a mistake and put things right

Ensure all complaints are fully investigated and the fullest response provided at the earliest opportunity

Ensure our people have the right tools, information, supervision and training to do their job

Continually measure and assess our treatment of customers

Treat our customers at all times with dignity and respect

John Blake
Managing Director
June 2008

http://www.cattles.co.uk/picture/upl...0statement.pdf

Their practices are interesting seems like they have failled to fulfil any of them in Poochies case.