FFS... Last thing I need!! (LONG)

[natweststaffmember]

Re: FFS... Last thing I need!! (LONG)

OK, today I received a complaints form from the FOS.

A couple of days after my complaint went in to the FOS, the bank gave me back my charges plus £50. Is that enough to make me back off? What do you lot think? Have the bank made a reasonable "offer" of compensation? Do I continue to push this through the FOS for more?

Cheers

Does £50 cover your costs, research, and out of pocket expenses? What is a reasonable offer and why?

[StoneLaughter]

Re: FFS... Last thing I need!! (LONG)

Don't you just hate it when people answer a question with a question?

What I'm looking for is experience of what this sort of complaint will usually generate in compensation. If £50 is all I can reasonably expect, then I will not reply to the FOS. If I should expect significantly more, then I will submit the form...

[natweststaffmember]

Re: FFS... Last thing I need!! (LONG)

Don't you just hate it when people answer a question with a question?

What I'm looking for is experience of what this sort of complaint will usually generate in compensation. If £50 is all I can reasonably expect, then I will not reply to the FOS. If I should expect significantly more, then I will submit the form...

It will cost the bank £500 so perhaps that is your starting point...