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MBNA- Ex Beneficial Bank

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  • MBNA- Ex Beneficial Bank

    I have had an on going problem with MBNA and Experto. To cut a long story short, here is a brief guide to the Breakdown:

    I have found some of my old statements and I now have a clear picture of events:

    29th April- MBNA signed for my
    Subject access request. This was sent outside the 40 day period in August. MBNA broke the sixth principle of the Data Protection Act.
    1st July- MBNA went into dispute by not replying to my section 77/78 request. They wrote a week later saying that they could not retrieve the documents. It was not until the 27th September, I received a front copy of the agreement. No T&C's.
    27th July- Statutory Notice served on MBNA under section 10 of Data Protection Act giving them 14 days. Never had a reply and they continued to process data and pass onto other parties.

    Now the history of the default notice.

    On statement 21st Sep, Arrears were £1062.66 with balance about £10,321

    9th October Default Notice sent for total amount of £10,321, not the arrears, to be paid by 26th October.

    A letter dated 23rd October was sent by Experto saying that the debt had been sold to varde and they had been appointed. Were demanding the full amount.

    I have had a screen print from Experto and it states the 30th Sep it was up loaded unto their system. One of their staff said that they would have been sold the debt between the 30th Sep and the time the letter was sent to me.

    On my MBNA Statements they show:

    21Oct- Charge of Adjustment on the 30th Sep 09 brings the balance to 0.

    but on the next statement.

    28th Oct- States balance from prev statement is £10,321 and on the 19th Oct it states: Zero charge on Sold Account. bringing the balance to 0

    I have written to MBNA accepting the unlawful recession. They wrote back and stated that it was not unlawful recession and that they account was identified in Mid October and only sold on the 31st October. This contridicts the info and evidence I have.

    Hopefully this all makes sense. Can anyone give me an idea what I am liable for. From what I understand, as the default notice was invalid, it is only the arrears I am liable for.

    This is also less
    interest Charges (Is that from the 1st of July went the account went into dispute)



  • #2
    Re: MBNA- Ex Beneficial Bank

    Anyone had a chance to look at this one??

    Comment


    • #3
      Re: MBNA- Ex Beneficial Bank

      What is the date of the original application to MBNA?

      Comment


      • #4
        Re: MBNA- Ex Beneficial Bank

        1996 approx. (Haven't got the file with me but it could be older)

        Comment


        • #5
          Re: MBNA- Ex Beneficial Bank

          At long last Experto have sent my Subject access request made Feb 2010, however, all they have supplied is computer printouts from their call log and what they are calling a deed of assignment from MBNA (Which has never been received) They have sent copies of the orginal statements a while ago and some printouts from their original call logs.

          Perhaps people can give me advice on this. They state that this is all they have on file for me:

          1) Call Log- Their latest one starts from November 2009, however, they have had the account since 30th September 2009. From a previuos request, they sent another call log dated from this date. It now appears that this is now missing. The default date was 30th Sep and the letter from experto came in between the default date and remedy by dat of the 13th Oct 2009- (A few days short of the legal requirement). Also I have noticed they have tried to work out the equity in my home and marked it on the log.
          2) The deed of assignment is on a MBNA paper. It reads:

          Account Number: XXX
          Customers Full Name: XXX
          Last Known Address: XXX
          Date Account Opened: date in 1994
          Default Date: 30th Sep 2009
          Assigned Balance: £xxx
          Agreement Type: Credit Card

          Dear Sir/ Madam

          We confirm that the balance outstanding under the following account has now been assigned to Varde Investments, address in Ireland.

          In accordance with the aforementioned assignment to Varde Investments Ltd, now holds all legal rights, authorities and obligations to the same.

          Yours Faithfully

          XXXX

          That's all it reads. Looks like a cover letter, not dated.

          Can anyone tell me what it should contain?

          In terms of the Subject access request, they still have not confirmed the date they purchased the debt despite a number of requests, plus there is very little information. I have the front copy of the original application from beneficical bank, but nothing that complies with the Waksman ruling or the OFT guidelines on what should be suppled under a section 78.

          Any advice on what to write back? The outstanding balance of the default should have been about £934, not the full amount outstanding as put on the default notice (Another incorrect part of the default notice). I have written and accepted the unlawful rescession of the agreement.

          Comment


          • #6
            Re: MBNA- Ex Beneficial Bank

            The envelope have you kept it? should be from MBNA recorded to you I believe, the envelope more than likely will show Experto address sent from, if you query it a letter will already be ready @ Experto with MBNA letter head in Experto envelope saying so called assigned to Experto )( DCA using OC letter heads?) others I am sure will advise.

            Comment


            • #7
              Re: MBNA- Ex Beneficial Bank

              Got a quick question on HFC Beneficial. My credit card was flogegd by them to Marbles. Who do I send the CCA and SAR to?

              Comment


              • #8
                Re: MBNA- Ex Beneficial Bank

                There is a point, HFC I would of thought as the original creditor, I may be wrong?

                Comment


                • #9
                  Re: MBNA- Ex Beneficial Bank

                  hfc was the original creditor. Was sold to MBNA, then to Experto. When I did a subject access request first on mbna, no deed of assignment ever sent on the first transfer.

                  Only a one page letter sent from Experto for their mbna copy, no date.

                  Have just sent another subject access request to mbna to get the records of when they sold the debt to Experto.

                  Comment


                  • #10
                    Re: MBNA- Ex Beneficial Bank

                    Just had the subject access request back from MBNA. The log confirms that the debt was sold during the default rectification period.

                    Still no deed of assignment for sale to varde (Experto) and no statements when MBNA took over from beneficial bank. No deed of assignment when mbna took over from beneficial bank.

                    Comment


                    • #11
                      Re: MBNA- Ex Beneficial Bank

                      So MBNA need to get copy from Benificial, not issue one of their own as agreement was with Benificial CCA etc? wonder they have not said "as the account was from outsource we will endeavour to obtain CCA" ( then they send one of their own) when they can not get one? their usual practice ? (and where does the signature on MBNA so called agreement come from)?
                      ------------------------------- merged -------------------------------
                      Originally posted by roygoodbeat View Post
                      Just had the subject access request back from MBNA. The log confirms that the debt was sold during the default rectification period.

                      Still no deed of assignment for sale to varde (Experto) and no statements when MBNA took over from beneficial bank. No deed of assignment when mbna took over from beneficial bank.

                      Makes you wonder?
                      Last edited by MIKE770; 21st January 2011, 18:37:PM. Reason: Automerged Doublepost

                      Comment


                      • #12
                        Re: MBNA- Ex Beneficial Bank

                        Deed of assignment should come from MBNA/Benificial initially recorded delivery to you in each case I believe, or even I could send letter to you to pay me without proof? (That is an idea pls)

                        Comment


                        • #13
                          Re: MBNA- Ex Beneficial Bank

                          Never had a recorded delivery from either of them.

                          Does make you wonder about MBNA as it would appear they have acted outside the rules.

                          It's funny how when I accepted the unlawful termination of the account that they wrote back stating that the account was only identified for being sold and was only sold after the default notice period. Yet on the comm log it clearly states that this was sold during the rectifing period and is supported by a letter from Experto stating that the debt had been sold to varde and they were acting on their behalf. Never ever heard from Varde.

                          Comment


                          • #14
                            Re: MBNA- Ex Beneficial Bank

                            Originally posted by roygoodbeat View Post
                            Never had a recorded delivery from either of them.

                            Does make you wonder about MBNA as it would appear they have acted outside the rules.

                            It's funny how when I accepted the unlawful termination of the account that they wrote back stating that the account was only identified for being sold and was only sold after the default notice period. Yet on the comm log it clearly states that this was sold during the rectifing period and is supported by a letter from Experto stating that the debt had been sold to varde and they were acting on their behalf. Never ever heard from Varde.

                            Seems to be the norm with MBNA

                            Comment


                            • #15
                              Re: MBNA- Ex Beneficial Bank

                              I have now received two letters, one from mbna & one from HL Legal.

                              1) MBNA have responded to my complaint of them not supplying me with all the info in my subject access request. They have ignored my request for the recent transactions and stated the 6 year rule. Again, they are side stepping the issue. MBNA are well outside there 40 day period.

                              2) HL Legal writing on behalf of Experto wrote demanding payment with 7 days. They requested I call experto direct.

                              What should I do on these two?

                              Comment

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