Why is he saying this? - Please help

[Amethyst]

Re: Why is he saying this? - Please help

Ask them if they have sent off the CCA requests to MBNA and what date they were sent on.

[TUTTSI]

Re: Why is he saying this? - Please help

Hi Fitz

A few peeps have already received back refunds of the fee in full that they paid to Cento, I belive Potless is one and there was another on my Cento thread also. I know that many phonecalls were made before a full refund was made

Here is Potless thread on Cento and he got his money back http://legalbeagles.info/forums/show...790#post117790

As Sapphy says, post up the terms & conditions that you signed for when you parted with your cash.

Have you received anything in writing from them since parting with your money? Did they put you in touch with Forbes Douglas? or any firm of Solicitors?

Do you actually know what they have done for you so far?

Also, perhaps you could start a thread for the Cento problem and a different thread for your MBNA claim.
Tuttsi

ps here is Cento's web site it gives you their claims proceedure for refunds. http://www.centoclientreview.com/

[Sapphire]

Re: Why is he saying this? - Please help

How did you pay for it , cash, cheque, debit card, credit card ?

Also have they got a website ?

[Fitz]

Re: Why is he saying this? - Please help

Ask them if they have sent off the CCA requests to MBNA and what date they were sent on.

I did, it took them a month to send them to their Solictors Forbes Douglas who are apparently not Solicitors now but another Claims management company.

[michael]

Re: Why is he saying this? - Please help

From Cento Client Review's FAQ's

When will i have to pay your fees?

Our fees are deducted from your claim settlement.

I have started a claim myself, can you help me?

Yes, in most cases we can continue the claim for you. But an administration fee of £149.99 is charged

Do I have to pay anything upfront?

We charge you an administration fee of £149.99 and 25% plus VAT of the money reclaimed. You do not pay any upfront fees, in the unlikely event you don’t win, we pay all the costs.

So why have they already charged you £299?

[Fitz]

Re: Why is he saying this? - Please help

Hi Fitz

A few peeps have already received back refunds of the fee in full that they paid to Cento, I belive Potless is one and there was another on my Cento thread also. I know that many phonecalls were made before a full refund was made

As Sapphy says, post up the terms & conditions that you signed for when you parted with your cash.

Have you received anything in writing from them since parting with your money? Did they put you in touch with Forbes Douglas? or any firm of Solicitors?

Do you actually know what they have done for you so far?

Also, perhaps you could start a thread for the Cento problem and a different thread for your MBNA claim.
Tuttsi

ps here is Cento's web site it gives you their claims proceedure for refunds. http://www.centoclientreview.com/

I don't have any T & C's but recieved a receipt for my money. I've actually had no other paperwork at all. They are quite convincing but their constent comments now which they always repeat is making me very, very supicious. I half what them to do what they promised but I also really want them to hang themselves. Their last comment to me yesterday was to hang on again, they are getting loads of successful results coming through with other clients and mine will be through soon.

[Sapphire]

Re: Why is he saying this? - Please help

Fitz how did you pay the fee hun ?

[Fitz]

Re: Why is he saying this? - Please help

How did you pay for it , cash, cheque, debit card, credit card ?

Also have they got a website ?

Credit Card, sorry missed your post.

[Amy]

Re: Why is he saying this? - Please help

From Cento's website: The £149.99 administration fee will be refunded back to you within 7 working days. The only cost you stand to lose is the £10 document fee you supplied with your claim

This does not make sense. How can this sum of money be repaid when no money has been paid?

[Fitz]

Re: Why is he saying this? - Please help

From Cento Client Review's FAQ's

So why have they already charged you £299?

Can you provide me with the link for that info please? I'm really not happy about this now, the b'stards.

[TUTTSI]

Re: Why is he saying this? - Please help

I don't have any T & C's but recieved a receipt for my money. I've actually had no other paperwork at all. They are quite convincing but their constent comments now which they always repeat is making me very, very supicious. I half what them to do what they promised but I also really want them to hang themselves. Their last comment to me yesterday was to hang on again, they are getting loads of successful results coming through with other clients and mine will be through soon.

I know I have spoken with them - remember, they phoned me and they could not answer any of my questions truthfully.

Another question - Where did you get my details, they told me the FSA told them to phone me, what a load of nonsense.

For a start they lied to you about Forbes Douglas and if they can out right lie about this what makes you think that they are noy lying to you with your claim.

Something else concerns me here they have only recently increased their fees to £149 - so how do you get to £299? Back in March the fees were only arround £39.

Have you tried speaking to Forbes Douglas directly -
http://legalbeagles.info/forums/show...790#post117790 as they are obviously handling the claims for Cento and ask them how they are progressing with your claim.

Tuttsi

[Amy]

Re: Why is he saying this? - Please help

Can you provide me with the link for that info please? I'm really not happy about this now, the b'stards.

Cento Client Review

[Fitz]

Re: Why is he saying this? - Please help

I know I have spoken with them - remember, they phoned me and they could not answer any of my questions truthfully.

Another question - Where did you get my details, they told me the FSA told them to phone me, what a load of nonsense.

For a start they lied to you about Forbes Douglas and if they can out right lie about this what makes you think that they are noy lying to you with your claim.

Something else concerns me here they have only recently increased their fees to £149 - so how do you get to £299? Back in March the fees were only arround £39.

Have you tried speaking to Forbes Douglas directly -
http://legalbeagles.info/forums/show...790#post117790 as they are obviously handling the claims for Cento and ask them how they are progressing with your claim.

Tuttsi

Thanks, so what did they do for you if anything and what happened if nothing? I don't know how I came to pay that money but I did, thats what they told me as they was so convincing. I remember reading that someone on here got their money back in a Cheque rather than refunding their Card. Maybe because they deleted their details.

[TUTTSI]

Re: Why is he saying this? - Please help

Fitz they have done nothing for me because I did not want them too.

I belive that each of the two cases of refunds were paid by cheque.

May be they pay by cheque as it takes longer to clear the account that way.

Phone Forbes Douglas tomorrow - and get an update from them.

Also, you can phone your credit card company and tell them that you are not entirely happy and want a refund and see if they can help.

Tuttsi

[Fitz]

Re: Why is he saying this? - Please help

Fitz they have done nothing for me because I did not want them too.

I belive that each of the two cases of refunds were paid by cheque.

May be they pay by cheque as it takes longer to clear the account that way.

Phone Forbes Douglas tomorrow - and get an update from them.

Also, you can phone your credit card company and tell them that you are not entirely happy and want a refund and see if they can help.

Tuttsi

Ok thanks for that, I will be contacting FD tomorrow for sure.