ARC Europe

[Jon82]

I will try to make this short as possible.

I live in rented accommodation and my washing machine broke down.

As it is owned by the landlord he got it fixed and put it down under my name as I live there.

He set up a monthly payment plan to insure the machine and other products.

He lives in Cyprus, and I am unsure if it matters a bit of a Hippy, and after the second payment the payments then bounced.

The debt then got sold onto ARC Europe as he put it in my name I got chased.

We agreed I would pay it then deduct it off the next Rent payment.

All, that was requested was an invoice from ARC Europe, nothing spectacular, just a basic 'You owe indesit this much, you owe us this much, this is the total'

After running around like a headless chicken a bit 'You have to call Indesit to get an Invoice' 'We will send one in the post' - They have now come back and given a Final Response of 'We don't do them'

They are now threatening legal action, but I believe I am not being unreasonable to ask for an invoice.

Another thing is as they know that I know the work was done a Invoice is not required.

I called through to a 'Legal Contact' and as advised 'he is not in today' (My guess is he is never in) and some bloke just shouted down the phone to me so I calmly hung up on him.

Anyway, any suggestions would be welcome.

[nemesis45]

Re: ARC Europe

What exactly was sold onto ARC ?
Is it the remaining months premiums for the insurance?
I can only assume that you are seeking an invoice from
Indesit that they sent to the insurer?
Was the work done paid for by the insurer?
Or have you paid for the work. Indesit should
have produced a bill/invoice if this is the case.

nem

[Jon82]

Re: ARC Europe

Hi

Yeah it was a one off fee which covered the remaining months.

Exactly just a simple Invoice.

The work was done by Indesit but they are saying we owe them nothing we now owe ARC Europe they have to produce the Invoice

[nemesis45]

Re: ARC Europe

Hi

Yeah it was a one off fee which covered the remaining months.

Exactly just a simple Invoice.

The work was done by Indesit but they are saying we owe them nothing we now owe ARC Europe they have to produce the Invoice

This is confusing! Has anyone paid Indesit? You or the insurer?
The one off fee is the remaining months premiums owed to the insurer?
nem

[Kati]

Re: ARC Europe

Just for info Indesit UK CEO email address is Maurizio.Pettorino@indesit.com according to CEOemail http://www.ceoemail.com/s.php?id=b-9186&c=Indesit%20UK
and their 'president' is a Mr Marco Milani (http://www.indesitcompany.com/inst/e...sidente_dg.jsp) who can be contacted via email marco.milani@indesit.com

K kk

[Jon82]

Re: ARC Europe

Nobody has paid them as they sold the debt to ARC Europe.

If Indesit had been paid ARC would not be chasing anything.

In regards to the fee that is correct.

For example if it is £10 per month for 1 year and you pay only 2 months amount owed is £100 which is now been sold onto ARC

- - - Updated - - -

They are washing there hands of it, they say it is all ARC Europe now (which is a fair point as they are chasing money, not indesit)

- - - Updated - - -

Anyway going back am I really being unfair and unreasonable asking for a Invoice?

[nemesis45]

Re: ARC Europe

Nobody has paid them as they sold the debt to ARC Europe.

If Indesit had been paid ARC would not be chasing anything.

In regards to the fee that is correct.

For example if it is £10 per month for 1 year and you pay only 2 months amount owed is £100 which is now been sold onto ARC

- - - Updated - - -

They are washing there hands of it, they say it is all ARC Europe now (which is a fair point as they are chasing money, not indesit)

- - - Updated - - -

Anyway going back am I really being unfair and unreasonable asking for a Invoice?

Not going to help you I think as it's just the remaining premiums being chased, who was the insurer underwriting this?

nem

[Jon82]

Re: ARC Europe

I think my point has been lost.

I am happy to pay in full, I just need an invoice so my landlord will pay me back but they are refusing.

Am I being unreasonable? Or should I just pay and sort it out with my landlord in another way?

[Debt Camel]

Re: ARC Europe

I too am not quite clear what the debt is for, but it sounds as though you agree there is a debt, you just want something saying this with INVOICE.

No debt collector would ever do that. When the washing machine was sold there would have been an invoice. And possibly a credit agreement if monthly payments were involved. And possibly another agreement for the insurance.

What you (or the landlord) now owes is something from one of these agreements, it's not a "new" purchase or service which should be invoiced for.

All you need is a letter from the debt collector that clearly states what amount is owed. If your landlord is them happy for you to pay this, then pay it. It doesn't have to have INVOICE written at the top.

[Jon82]

Re: ARC Europe

I too am not quite clear what the debt is for, but it sounds as though you agree there is a debt, you just want something saying this with INVOICE.

No debt collector would ever do that. When the washing machine was sold there would have been an invoice. And possibly a credit agreement if monthly payments were involved. And possibly another agreement for the insurance.

What you (or the landlord) now owes is something from one of these agreements, it's not a "new" purchase or service which should be invoiced for.

All you need is a letter from the debt collector that clearly states what amount is owed. If your landlord is them happy for you to pay this, then pay it. It doesn't have to have INVOICE written at the top.

Hi, your kinda right. It is not for the machine itself but an actual fixing.

We just wanted something in writing to say 'You owe this total which breaks down to x amount to Indesit, this amount to us' all they offer is a letter saying you owe us.

[nemesis45]

Re: ARC Europe

I think my point has been lost.

I am happy to pay in full, I just need an invoice so my landlord will pay me back but they are refusing.

Am I being unreasonable? Or should I just pay and sort it out with my landlord in another way?

Pay and ask for a receipt???

[Jon82]

Re: ARC Europe

Pay and ask for a receipt???

They are refusing to give one.

In there eyes, they say I owe x amount and then I pay and we all go home.

I may just create my own one as this is doing my head in, there must be some free packages out there.