Hi all, could someone advise me on what to do with the following repsonse i have had to my CCA request. I thought as Moorcroft are looking after the account as the DCA they had to supply the information:
Dear xxxxx,
Thank you for your recently received letter requesting a copy of the credit agreement.
Under the instruction of the above client (Client: Britannica Recoveries S.A.R.L - Arrow) please find enclosed your £1 fee that was submitted with your request letter. Our clients have advised they require payment to be made payable directly to them. Please re-send your payment payable to the above named client as soon as possible so that we can action your request.
Moorcroft.
Im not sure why i have to i thought i make it payable to Moorcroft and they have to get me the information from whoever.
Dear xxxxx,
Thank you for your recently received letter requesting a copy of the credit agreement.
Under the instruction of the above client (Client: Britannica Recoveries S.A.R.L - Arrow) please find enclosed your £1 fee that was submitted with your request letter. Our clients have advised they require payment to be made payable directly to them. Please re-send your payment payable to the above named client as soon as possible so that we can action your request.
Moorcroft.
Im not sure why i have to i thought i make it payable to Moorcroft and they have to get me the information from whoever.
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