M&S store card turned credit card - what next?

[jon1965]

Re: M&S store card turned credit card - what next?

Don't you just hate people who will not give you a straight answer:tape2:

I am sure you have a good reason why you can not

[MIKE770]

Re: M&S store card turned credit card - what next?

Don't you just hate people who will not give you a straight answer:tape2:

I am sure you have a good reason why you can not

Jon - pt has ethics to keep to, as a lot of cases are dealt with on client confidentiality built in, and as such representatives of clients are bound by etiquette. PT is such a person.

[FlamingParrot]

Re: M&S store card turned credit card - what next?

Don't you just hate people who will not give you a straight answer:tape2:

I am sure you have a good reason why you can not

It's common for agreements to involve a clause whereby you are bound not to make 'disparaging remarks' about a company or individual. I had one such agreement on an employment matter, although it was just for five years - this was in 2004 so I'm free to make any remarks I want now. :grin:

PT would also be bound by client confidentiality and/or DPA issues.

[jon1965]

Re: M&S store card turned credit card - what next?

Mike I am fully aware who PT is and he is aware who I am. I trust he will take my comment in the manner in which it was intended even though it is alleged that people in his profession have no sense of humour (not by me I hasten to add)

I am sure if he was able he would have given more details

[pt2537]

Re: M&S store card turned credit card - what next?

Mike I am fully aware who PT is and he is aware who I am. I trust he will take my comment in the manner in which it was intended even though it is alleged that people in his profession have no sense of humour (not by me I hasten to add)

I am sure if he was able he would have given more details

Hahahaha Hello Jon,

All good, i will be doing a number of updates on our website, and the full details will be there for all to see,im just holding off posting their name for the minute

[PlanB]

Re: M&S store card turned credit card - what next?

All good, i will be doing a number of updates on our website, and the full details will be there for all to see,im just holding off posting their name for the minute

PT's probably waiting until their cheque clears for his costs first :grin:

[MIKE770]

Re: M&S store card turned credit card - what next?

PT's probably waiting until their cheque clears for his costs first :grin:

Nice one!

[pt2537]

Re: M&S store card turned credit card - what next?

PT's probably waiting until their cheque clears for his costs first :grin:

lol good thought, but not the right one sadly

[Mr $quandaŁot]

Re: M&S store card turned credit card - what next?

Letter received from Rockwell today:

"...in view of your comments, we referred to our client for further information. They have now confirmed to us that you did previously raise concerns regarding this matter and this was addressed by their complaints department. They also confirmed that you were advised in November that the account is enforceable. We would much prefer to arrange for an amicable settlement of this matter..."

They are asking for a full alleged amount within the next thirty days or a 'firm and realistic repayment proposals', as well as asking to fill a financial statement.

Do they think that I was born yesterday?

[jon1965]

Re: M&S store card turned credit card - what next?

Do they think that I was born yesterday?

maybe the day before yesterday

[FlamingParrot]

Re: M&S store card turned credit card - what next?

Letter received from Rockwell today:

"...in view of your comments, we referred to our client for further information. They have now confirmed to us that you did previously raise concerns regarding this matter and this was addressed by their complaints department. They also confirmed that you were advised in November that the account is enforceable. We would much prefer to arrange for an amicable settlement of this matter..."

They are asking for a full alleged amount within the next thirty days or a 'firm and realistic repayment proposals', as well as asking to fill a financial statement.

Do they think that I was born yesterday?

A lot of people act as if they were! :grin: Of course they'd say the account is enforceable, they wouldn't want 2.6 million cardholders to find out their accounts are not enforceable, would they?

Implications for M&S Santander's defeat could affect food and clothes retailer Marks & Spencer.

"I think this might be a common scenario where borrowers have had a store card changed to a credit card without the parties entering into a new (modifying) agreement”

Its card business, which is a wholly owned subsidiary of HSBC bank, had instigated a wholesale conversion of 2.6 million of its store cards to credit cards in September 2003.By October that year, the OFT had taken a dim view of this as well.

Marks & Spencer, like GE Capital, had been telling its store-cardholders that their cards would be upgraded to credit cards automatically.

M&S was forced to step back, and to make clear to customers that if they wanted to keep their store card, they could simply ignore the new bit of plastic that had fallen, uninvited, through their letter box.

On the specific point at issue in Diana Mayhew's case, M&S declined to say whether it had supplied all its cardholders with updated terms and conditions at the time of the upgrade.

How many of these upgraded cards are still in circulation?

This goes back to 2003 ---> http://news.bbc.co.uk/1/hi/business/3174580.stm

Marks and Spencer argued it was not breaking credit laws barring the issue of credit cards to consumers that had not requested them, as store card customers already had a credit agreement with the company.

Inertia selling of credit can have damaging consequences for consumers

But the OFT said Marks and Spencer did not have the right to change one type of card into another in this way.

[FlamingParrot]

Re: M&S store card turned credit card - what next?

Having seen the form they sent, I wonder whether that constitutes a breach of debt collection guidelines, because they are not just asking for the usual I&E info but go as far as to ask for employers name, address and phone number, as well as car registration number and value and even the value of your house and the amount outstanding on the mortgage! That is way beyond what they'd need to know for the purpose of accepting a repayment proposal if one was put forward. The trouble is, many people would probably answer such questions because they don't know any better. Rockwell really are cheeky buggers! :mad2: :mad2:

[MIKE770]

Re: M&S store card turned credit card - what next?

send copy to regulators a must!

[ODC]

Re: M&S store card turned credit card - what next?

Having seen the form they sent, I wonder whether that constitutes a breach of debt collection guidelines, because they are not just asking for the usual I&E info but go as far as to ask for employers name, address and phone number, as well as car registration number and value and even the value of your house and the amount outstanding on the mortgage! That is way beyond what they'd need to know for the purpose of accepting a repayment proposal if one was put forward. The trouble is, many people would probably answer such questions because they don't know any better. Rockwell really are cheeky buggers! :mad2: :mad2:

They have no legal right to ask for this information let alone store it in a database. Just who TF do these mongrels think they are. Of course you could mix up your registration number with that of the the local constabulary or maybe that of a local Rolls Royce owner

[Mr $quandaŁot]

Re: M&S store card turned credit card - what next?

Thank you all for your help and assistance.