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So I wrote this email................
Reference number *****
Mrs Standingupformyself
Dear Sir,
I received a letter from yourself this morning, dated 22.6.07
I would like to draw your attention to the 9th paragraph, and I quote
"As we have cancelled the charges as a gesture of goodwill and not due to an Abbey error, I am unable to alter any information held with a credit reference agency, as this information is factual. It is however unlikely that any adverse information has been registered against you in connection with this matter"
Since receiving this letter, I phoned up the number on the top of the letter (0845 600 6014) and spoke to two people in this department. The first person was very helpful, but unable to look in depth to my query as the computers were "down", he did however agree however that the above paragraph sounded as if my charges were cancelled/reversed and I was due to receive a refund. He advised me to phone back in a while when the system was running correctly again. This I did, and spoke to another adviser, who explained to me my case had been reviewed, I was not going to be offered any gesture of goodwill and the above paragraph was a mistake, that the letters sent out are taken from a template and the statement above was added in error.
I cannot help but think that my case has not been taken seriously as I have received information in the post which has been immediatly contradicted on the telephone.
It is my intent to complain to the OFT about this letter, and I also intend to file at court to settle this matter without any further delay. Obviously this will cost Abbey a further 8%,
I was truly hoping that Abbey would be reasonable about this matter, I had even emailed a few days ago and offered to settle for an amount less than I had initially claimed for, to save time, expense and trouble on both of our parts.
Your reply would be appreciated,
Regards
Reference number *****
Mrs Standingupformyself
Dear Sir,
I received a letter from yourself this morning, dated 22.6.07
I would like to draw your attention to the 9th paragraph, and I quote
"As we have cancelled the charges as a gesture of goodwill and not due to an Abbey error, I am unable to alter any information held with a credit reference agency, as this information is factual. It is however unlikely that any adverse information has been registered against you in connection with this matter"
Since receiving this letter, I phoned up the number on the top of the letter (0845 600 6014) and spoke to two people in this department. The first person was very helpful, but unable to look in depth to my query as the computers were "down", he did however agree however that the above paragraph sounded as if my charges were cancelled/reversed and I was due to receive a refund. He advised me to phone back in a while when the system was running correctly again. This I did, and spoke to another adviser, who explained to me my case had been reviewed, I was not going to be offered any gesture of goodwill and the above paragraph was a mistake, that the letters sent out are taken from a template and the statement above was added in error.
I cannot help but think that my case has not been taken seriously as I have received information in the post which has been immediatly contradicted on the telephone.
It is my intent to complain to the OFT about this letter, and I also intend to file at court to settle this matter without any further delay. Obviously this will cost Abbey a further 8%,
I was truly hoping that Abbey would be reasonable about this matter, I had even emailed a few days ago and offered to settle for an amount less than I had initially claimed for, to save time, expense and trouble on both of our parts.
Your reply would be appreciated,
Regards
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