Santander calls

[Inca]

Re: Santander calls

I'd sent a signed for letter to the head honcho and the c/s dept..see if that shifts butts .

[Hurricane Puffrose]

Re: Santander calls

done that in December..

[CleverClogs]

Re: Santander calls

Get a call blocker - either the expensive Truecall or a less expensive alternative.

Meanwhile, continue to "fail security" - link gives some ideas of how to wind them up! :rofl:

[Hurricane Puffrose]

Re: Santander calls

OMG CC warn me before you do stuff like that!!

i laughed so hard, coffee came out me nose!! OW OW OW!!

TOOO funny

[Hurricane Puffrose]

Re: Santander calls

Puff Versus Santander Cards round 6

I ring to get an update on the complaint, and am told there is no 3rd party authorisation on the account at al.. despite emails from the CEO's office thanking us for the proof of authorisation.

Am told basically that the CEOs office have no idea what they are talking about and that the info provided is wrong. Ask to be transfered to the CEO (no direct dial details listed) to be told.. ready

they dont exist.

IM TALKING TO GHOSTS.

They then offer me a CALL BACK (I kid you not) within 48 hours from the "Specialist Team".

The whole complaint is that they are ringing me constantly.. the last thing I want is a call back!!! ATM I am in the queue for an operator, with a list of DDs and the date they were set up to hand, and a copy of the Email from them saying that I have the authorisation.

They are now saying theirn policies override Ofcom and the telecommunications act, as I have stated I will either wait for an advisor or be transfered through cold and as I have given them 2 viable options they must pick one. I dont think this girl likes me too much..

[CleverClogs]

Re: Santander calls

They are now saying theirn policies override Ofcom and the telecommunications act,

Puppy piddle and paardenstront

[Hurricane Puffrose]

Re: Santander calls

this is knew

on hold again.. they cant see the authorisation!!

Am now asking to be transfered to the CEOs office as this is total Klore!!!

Klore de beof as it were, CC!!

All this due to a company not taking a payment from a bank account..

[Hurricane Puffrose]

Re: Santander calls

UPDATE: this is becoming more like a blog than a thread but at least I am not forgetting anything, I have spoken to the CEO of Santander Groups office..

I have been told by Santander Cards that the autorisation (approved by the CEOs office) is not good enough

Just finished speaking with the CEOs office again, he has (and i have proof) done everything that he says he would, will contact Santander cards and barrack (nice polite word there folks) them again!

[Hurricane Puffrose]

Re: Santander calls

UPDATE:
12/3/2013: Santander cards admit they have not taken a payment, agree they will take £60 which more then covers both payments.

16/3/2013 Payment of £60 made to Santander Cards, letter from CEO's office confirming this.

16/3/2013 Default notice issued for £19.28 which apparently is acceptable despite recieving the payment.

[Inca]

Re: Santander calls

Well,,have a laugh on me Puff,,I have to go to a CAB next Friday armed with 3 forms of ID,to prove to a DWP official that I was and am ME cos I can't remember something that did (or didn't) take place 8 years ago!!So,,to prove that I know I'm still ME,,they have to SEE me telling them I'm ME!!

[Hurricane Puffrose]

Re: Santander calls

bout right!!

I had to take in my birth certificate and drivers licence to work, as one of the TLs refused to accept I am female.. apparently I have a mans name (?) and the whole wears skirts thing is just not his idea of masculine!!

No word frmo the CEOs office, but I AM making a complaint to the Ombudsman about this.

[Inca]

Re: Santander calls

Eh? Did the boobs and female voice not give it away (now tell me you're as flat as an ironing board and have a voice like Arfur Mullard) lol

[Sapphire]

Re: Santander calls

Go on tell me that you are actually transexual, have massive feet and hands and an adams apple.

[Hurricane Puffrose]

Re: Santander calls

I have got massive feet.. hands well.. I'm nearly 6 foot tall, adams apple, my mum taught me if something belongs to adams its stealing to take it!!

Transsexual.. no.. Roman catholic!

I acutally pointed to my boobs and did the dawn french line "These are a real giveaway arent they?" as when the good lord gave out tits I heard zits and said, "well if i have to have em make em big!!"

[Inca]

Re: Santander calls

I didn't know you are Roman Catholic? I thought I was one of only a few Holy Joes on here.