Bank customers face rival ATM ban

[leclerc]

Re: Bank customers face rival ATM ban

No offense but considering i have the bank statements with the STEP ACCOUNT and the charges shown in black and white, then please do not tell me i could not have had a step account - Don't forget, i not used this account for over 2 years, so back then yes you bloody did get charged.
I am telling you that if they are for being over your limit of £0.00 and it's not interest then you are due a refund cos that account does NOT and NEVER charges for be over the overdraft limit by £6.00 or £60.00
Yes the Basic account your only charged one £6 for going overdrawn by more than £6, but point is, people can still go overdrawn if the card payment allows them to spend more than £6 over their limit.
step account does NOT charge you any amount for going overdrawn you are charged for return items. If you have been charged then the bank will have to refund the charge since overdrawn fees have ALWAYS never been charged. Can you post up a scan of the statement because to be blunt with you, I don't believe you that you were charged £6.00 for being over the overdraft limit which would be £0.00. Interest maybe, but not overlimit charges.
And yes i would not touch Natwest silver accounts etc either as they not bloody worth the monthly fee.

So to be honest i fail pretty sorry for those on basic accounts especially the ones that live in rural areas and will have to travel miles to the nearest ATM just to get some money to put in their purses/wallets

see above.

EDIT: NatWest Legacy rates and charges

See charging scenarios. The Step account in terms of basic charges work the same way as the now former STEP accounts.

[teaboy2]

Re: Bank customers face rival ATM ban

You could not have had a step account/basic account with NatWest if you were charged a fee for being in excess of £0.
Though the basic account is only charge once if £6.00 overdrawn and is usaully taken the month after, which does help those that go overdrawn alot. But it may not be the same for all basic accounts.
£6 is for an unpaid item or if it was £6.95 then it would be advantage blue(now called the silver account). If you were charged then the fee for being in excess of £0.00 then it has to be refunded since it is not applicable to step/basic accounts. If it was for Advantage Blue then that's a separate argument.

No offense but considering i have the bank statements with the STEP ACCOUNT and the charges shown in black and white, then please do not tell me i could not have had a step account - Don't forget, i not used this account for over 2 years, so back then yes you bloody did get charged.

Yes the Basic account your only charged one £6 for going overdrawn by more than £6, but point is, people can still go overdrawn if the card payment allows them to spend more than £6 over their limit.

And yes i would not touch Natwest silver accounts etc either as they not bloody worth the monthly fee.

So to be honest i fail pretty sorry for those on basic accounts especially the ones that live in rural areas and will have to travel miles to the nearest ATM just to get some money to put in their purses/wallets

[leclerc]

Re: Bank customers face rival ATM ban

Not in my case - i was always being charge for going overdrawn prior to starting my company, and would be charged daily back then.
You could not have had a step account/basic account with NatWest if you were charged a fee for being in excess of £0.
Though the basic account is only charge once if £6.00 overdrawn and is usaully taken the month after, which does help those that go overdrawn alot. But it may not be the same for all basic accounts.
£6 is for an unpaid item or if it was £6.95 then it would be advantage blue(now called the silver account). If you were charged then the fee for being in excess of £0.00 then it has to be refunded since it is not applicable to step/basic accounts. If it was for Advantage Blue then that's a separate argument.
And yeah paying 8 pound for free rental movies and insurance for phone and travel, isn't worth it.

I gotta say, I hadn't viewed the natwest accounts in a while so I looked at the silver account and quite frankly, I still wouldn't touch it with a bargepole and certainly not for £96 a year.

[WendyB]

Re: Bank customers face rival ATM ban

I can only speak for my Natwest account, but if I pay by debit card it comes off my available balance instantly, although it might not show on my statement for a couple of days, so I can only spend it once. If I don't have enough funds, even if it's only a few pence short, it declines my transaction. The only time it lets me go over my limit is (occasionally) with guaranteed cheques, which is usually my fault when I've written the cheque and thought it would take longer to hit my account than it did.

I think my Ltsb account has a £6 free buffer zone, which doesn't charge for being over your limit as long as it's less than £6.

[Amethyst]

Re: Bank customers face rival ATM ban

They could also stop floor limits as well which I think I was arguing about a few years ago, they could authorise every single transaction rather than the aforementioned floor limits only authorising random ones.

Yes they could, and they should. There are arguments against it, from account holders, and of course the banks. The usual argument that it would be slower and cause queues etc is complete utter ****e nowadays so the banks argument is obsolete. The banks like it as the spends don't come instantly off the account and people do forget or ignore spends which aren't showing on balances and they end up collecting charges for unauth overdrafts etc. It has been put forwards during the Personal Current Account consultations and meetings but the request for removal of shop floor limits was refused by the BBA. We also put it forwards in the Lending Code 'opt-out' consultations...to no avail.

Account holders, we found, feel that without shop floor limits then getting the pack of cigs/pint of milk/loaf of bread/urgent under £20 purchases a couple days before payday wouldn't happen - people seem to use low value debit card payments the same way they used to use guaranteed cheques to cover the few days before payday.

[Amethyst]

Re: Bank customers face rival ATM ban

And even with the card account you can only collect your money over the counter with it, and not from an ATM

Just to correct a small point on this, the Post Office Card Account allows you to withdraw money from Post Office ATM's which does negate the pension queues.

The POCA is only for income of benefits/tax credits etc, and you can do nothing else with it other than withdraw cash over the counter or from the PO ATM - you can't make any payments in at all.

I found it is a good way of protecting your benefits income from any possiblity of bank charges etc.

[teaboy2]

Re: Bank customers face rival ATM ban

The only fee on the step account is for unpaid items. The packaged account is imho a complete waste of money.

Not in my case - i was always being charge for going overdrawn prior to starting my company, and would be charged daily back then.

Though the basic account is only charge once if £6.00 overdrawn and is usaully taken the month after, which does help those that go overdrawn alot. But it may not be the same for all basic accounts.

And yeah paying 8 pound for free rental movies and insurance for phone and travel, isn't worth it.

[leclerc]

Re: Bank customers face rival ATM ban

According to the post office website they only offer one post office card account all other service require you to have a bank account with another bank, to withdraw money at the post office. And even with the card account you can only collect your money over the counter with it, and not from an ATM. SO yeappee, can no longer use the local ATM in your village, goto the nearest post office 5 miles away and que for up to an hour on a week day morning when everyones collecting their pensions!!

I suggest you read the terms and conditions of such a new basic account before stating such charges for going overdrawn are not charged if you have a basic account. Yes you can not have an overdraft facility, but my point is you can still, and are now more likely to go overdrawn, as you have less access to where you can get your money from prior to going to a shop with cash in hand and instead have to use your card and can over spend without knowing. Yeah i don't use the Step/Basic account i haven't for 2 years, but i still read the terms and conditions in fact for NatWest accounts the charges are the same as they are for current, personal and private Accounts.
I just wish you wouldn't challenge me on Step accounts cos I wrote the guide on the forums and the charges DO differ in one major aspect, which is exceeding the overdraft. With regards to the issue of packaged accounts, that's a different kettle of fish altogether and I am sure you must be aware by now that I am firmly against such accounts which offer useless extras.
End of day, they can stop all of us going overdrawn or over our agreed limit by entering a simple code that prevents payments that take the account overdrawn from being authorised.

They could also stop floor limits as well which I think I was arguing about a few years ago, they could authorise every single transaction rather than the aforementioned floor limits only authorising random ones.
P.s. when they say pay no fee's they mean do not pay for their bank account service, such as monthly subscription fee, like you do with the select silver accounts at natwest. It doesn mean no fees as in no charges as you still have charges to pay when you incur them.

The only fee on the step account is for unpaid items. The packaged account is imho a complete waste of money.

[teaboy2]

Re: Bank customers face rival ATM ban

Wendy, point is computer software only requires a simply entering of a computer script to prevent people from making purchases that would take them over their limit. The reason they do not use such a script is... Well because if they did, they would not beable to charge those that went overdrawn so its not in their interest.
Those sorts of charges have never been applicable to step/key accounts
I disagree, i used to have a step account that is still open and now been made a basic account - and yes charges do apply.

This new system means people on the those account now have lesser access to ATM's to withdraw money and pay by cash and is therefore only going to encourage more purchases using their debit cards, resulting in people going overdrawn more often than what they may currently go overdrawn. In turn that results in... Yep you geussed it more overdrawn charges and more profit for the banks. They basically now trying to make more profit out of the Supreme courts ruling, knowing they can get away with their charges and right now the banks major concern is losing money they are all desperate and need to make as much profit as possible to survive the current state of the financial markets, its basically make a profit or go broke.
overlimits/overdraft charges are no applicable to the basic accounts so whilst I definitely agree with you that it is done to maximise profits I don't agree with you as to your reason which is not based on the actual announcement which is about the most basic of accounts with no overdraft on them nor overdraft charges applicable to them. So why is is in the new terms and conditions for the step account that is now being made a basic account include such charges, for going overdrawn - Their is nothing stopping a person going overdrawn and incurring charges.

So at the end of the day, the bank is more concerned about its own survival then it is about its customers, and it needs to make money from its customers in order to survive, and what better way then to rank up charges without increase the amounts they charge per charge. And who better than the basic account users, after all where else can they get a bank account with and even if they did, the other banks will simply follow the pack and introduce similar schemes, so where are those on basic accounts going to go for an account other than the post office which isn't much use unless your on benefits.

Read more at: Legal Beagles Consumer Forum - Reply to Topic

they can use the post office to access funds as well without charge. Again your post is not valid if you have looked at the specific accounts that are applicable and none of them offer an overdraft or make charges if the person is over their limit unlike standard current account holders with no overdraft facility.

It is for profit though without doubt.

According to the post office website they only offer one post office card account all other service require you to have a bank account with another bank, to withdraw money at the post office. And even with the card account you can only collect your money over the counter with it, and not from an ATM. SO yeappee, can no longer use the local ATM in your village, goto the nearest post office 5 miles away and que for up to an hour on a week day morning when everyones collecting their pensions!!

I suggest you read the terms and conditions of such a new basic account before stating such charges for going overdrawn are not charged if you have a basic account. Yes you can not have an overdraft facility, but my point is you can still, and are now more likely to go overdrawn, as you have less access to where you can get your money from prior to going to a shop with cash in hand and instead have to use your card and can over spend without knowing. Yeah i don't use the Step/Basic account i haven't for 2 years, but i still read the terms and conditions in fact for NatWest accounts the charges are the same as they are for current, personal and private Accounts.

End of day, they can stop all of us going overdrawn or over our agreed limit by entering a simple code that prevents payments that take the account overdrawn from being authorised.

P.s. when they say pay no fee's they mean do not pay for their bank account service, such as monthly subscription fee, like you do with the select silver accounts at natwest. It doesn mean no fees as in no charges as you still have charges to pay when you incur them.

[leclerc]

Re: Bank customers face rival ATM ban

Wendy, point is computer software only requires a simply entering of a computer script to prevent people from making purchases that would take them over their limit. The reason they do not use such a script is... Well because if they did, they would not beable to charge those that went overdrawn so its not in their interest.
Those sorts of charges have never been applicable to step/key accounts
This new system means people on the those account now have lesser access to ATM's to withdraw money and pay by cash and is therefore only going to encourage more purchases using their debit cards, resulting in people going overdrawn more often than what they may currently go overdrawn. In turn that results in... Yep you geussed it more overdrawn charges and more profit for the banks. They basically now trying to make more profit out of the Supreme courts ruling, knowing they can get away with their charges and right now the banks major concern is losing money they are all desperate and need to make as much profit as possible to survive the current state of the financial markets, its basically make a profit or go broke.
overlimits/overdraft charges are no applicable to the basic accounts so whilst I definitely agree with you that it is done to maximise profits I don't agree with you as to your reason which is not based on the actual announcement which is about the most basic of accounts with no overdraft on them nor overdraft charges applicable to them.
So at the end of the day, the bank is more concerned about its own survival then it is about its customers, and it needs to make money from its customers in order to survive, and what better way then to rank up charges without increase the amounts they charge per charge. And who better than the basic account users, after all where else can they get a bank account with and even if they did, the other banks will simply follow the pack and introduce similar schemes, so where are those on basic accounts going to go for an account other than the post office which isn't much use unless your on benefits.

they can use the post office to access funds as well without charge. Again your post is not valid if you have looked at the specific accounts that are applicable and none of them offer an overdraft or make charges if the person is over their limit unlike standard current account holders with no overdraft facility.

It is for profit though without doubt.

[teaboy2]

Re: Bank customers face rival ATM ban

Are we never satisfied? Seems to me we moan when we can't get at our money, then moan when we can because it allows us to go over our limits? Can't have it both ways, surely?

Wendy, point is computer software only requires a simply entering of a computer script to prevent people from making purchases that would take them over their limit. The reason they do not use such a script is... Well because if they did, they would not beable to charge those that went overdrawn so its not in their interest.

This new system means people on the those account now have lesser access to ATM's to withdraw money and pay by cash and is therefore only going to encourage more purchases using their debit cards, resulting in people going overdrawn more often than what they may currently go overdrawn. In turn that results in... Yep you geussed it more overdrawn charges and more profit for the banks. They basically now trying to make more profit out of the Supreme courts ruling, knowing they can get away with their charges and right now the banks major concern is losing money they are all desperate and need to make as much profit as possible to survive the current state of the financial markets, its basically make a profit or go broke.

So at the end of the day, the bank is more concerned about its own survival then it is about its customers, and it needs to make money from its customers in order to survive, and what better way then to rank up charges without increase the amounts they charge per charge. And who better than the basic account users, after all where else can they get a bank account with and even if they did, the other banks will simply follow the pack and introduce similar schemes, so where are those on basic accounts going to go for an account other than the post office which isn't much use unless your on benefits.

Re: Bank customers face rival ATM ban

I'm looking forward to the revolution, Comrade Leclerc!

Should we string up the class traitor Hester by his neck or by his goolies?

[leclerc]

Re: Bank customers face rival ATM ban

And maybe you'll win the Grand National.

The sole reason for this is that the RBS - which remains about 80% state-owned - is, once more, seeking to maximise its profits regardless of the effects this will have on its customers. The sooner that the RBS Group is broken up into three or four (or more) retail banks, the better the market will be.

I think CC has hit the nail on the head on this one. I would add however that I wish they could have at least found some other BS to tell people the reason why rather than telling the truth. Yes there is a cost to the bank but the quote I read which might be more interesting is this one: A spokesman for RBS says: ‘It is unsustainable for us to offer free access to other banks’ cash machines for basic accounts as we face a charge per bank transaction, which needs to be recovered elsewhere.
‘We are fully committed to offering a free basic account for people who may otherwise struggle to access banking services.’


Read more: RBS and NatWest bans 'poorest' customers from using rivals' cashpoints | Mail Online

So clearly, we can't shaft basic account customers like we can with others so we aren't gonna let them cost us money........twazzocks!!!

Re: Bank customers face rival ATM ban

Are we never satisfied? Seems to me we moan when we can't get at our money, then moan when we can because it allows us to go over our limits? Can't have it both ways, surely?
Maybe it's not discrimination at all, maybe it's just a step in the direction of encouraging people to look after their own finances and take a bit more responsibility themselves, instead of blaming it on everyone else. Surely we don't all need our hands holding and our noses wiping every step of the way?

And maybe you'll win the Grand National.

The sole reason for this is that the RBS - which remains about 80% state-owned - is, once more, seeking to maximise its profits regardless of the effects this will have on its customers. The sooner that the RBS Group is broken up into three or four (or more) retail banks, the better the market will be.

[pompeyfaith]

Re: Bank customers face rival ATM ban

Whilst this may not present a problem to those living near a town or city it will to those living in out of and puts addition cost to them in both travel and time getting to one.