£800 charge for not paying into new Santander account!

[leclerc]

Re: £800 charge for not paying into new Santander account!

So, after my long complaint email to HSBC about being misinformed in store which led to me racking up Santander charges, they phoned to make an appointment for me to come in and see them at my home branch. The manager left a message saying they want to see me ASAP and they're very flexible on timings. Is this a good sign? I'm scared.

Take someone you know with you because I wouldn't trust a word they said plus remember the recent headlines about locking a customer in a room on their own?
Make sure the other person takes notes as well

[Shih Tsu]

Re: £800 charge for not paying into new Santander account!

Hi Beagles,

Latest: I've paid Santander! I wanted to avoid the bad credit report and it was really hanging over my head so I feel LOADS better. I've paid them off with my HSBC overdraft I don't use so hopefully that will give me some muscle when complaining to HSBC.

HSBC manager of my local branch called again asking me to come in and I said I've been advised to keep things in writing; he didn't sound surprise and asked me to send Santander statements to him so he can see what we're dealing with. Does this bode well? I said in my email that my HSBC loan repayment has by far and away racked up the biggest charges for me with Santander.

Now it's paid, I can concentrate on applying for my charges to be revoked through the normal channels you clever people use. Even if HSBC don't compensate me, I think I can have a go at claiming back these DAILY unarranged overdraft and returned direct debit charges.

Again, thanks to EVERYONE who has posted back to me. So so helpful xxx

[Celestine]

Re: £800 charge for not paying into new Santander account!

Good Luck with fighting the next stage Shih Tsu :beagle:

[Shih Tsu]

Re: £800 charge for not paying into new Santander account!

So, HSBC got back to me and after investigations, it looks like they over charged me £311 during the changeover mess up process. They want to may me that back which is good.

The wording of the letter looks like if I accept the £311, that's case closed. I think I may have a further case for compensation as I now have it in writing that I was given false info in branch...however, I did still agree to Santanders switching service so maybe it's just best to stop here with HSBC, accept the £311 and then start on recliaming the charges built up by Santander?....

[somu]

Re: £800 charge for not paying into new Santander account!

Hi,

I just noticed yesterday Santander have made same charges (approx 270 pounds) to my account also which I have never used. This is unbelievable. How can they charge overdraft charges for a 5 pound monthly fees/charge.

Can you please let me know what happened in your case. Did you had to make the payment. Would appreciate your help.

Thanks

[leclerc]

Re: £800 charge for not paying into new Santander account!

Hi,

I just noticed yesterday Santander have made same charges (approx 270 pounds) to my account also which I have never used. This is unbelievable. How can they charge overdraft charges for a 5 pound monthly fees/charge.

Can you please let me know what happened in your case. Did you had to make the payment. Would appreciate your help.

Thanks

When were the charges from? I would query why you have been charged with Santander unless you have their account where you need to pay in £1000.00 a month

[myfutureisbright]

Re: £800 charge for not paying into new Santander account!

What a shocking and utter swindle.

Satander really are a evil bank. Unrelated I know, but my car loan is with them and they add overlimit charges on late payment charges. Bloddy disgrace.

If everyone stopped using them they would soon pish off back to Espana where they belong.

Gotta say i agree with you on this. Left santander they are ruthless. Now in debt to them. Although, the DCA i suspect are on ther own!!