Santander Bank Charges

[supermac9]

I have an account with Santander (previously Abbey) with an overdraft facility - I usually manage to keep within the limit, but there have been odd occassions when I've gone over the top - as a result, Santander usually bounce direct debits and charge between £5 and £35 for the privilege.

I'm unclear how they arrive at these charges, but £35 seems very high and just serves to make life even more difficult when money is tight.

Is there any information around about Santander fees?

[leclerc]

Re: Santander Bank Charges

http://www.santander.co.uk/csgs/Stat...ue&maxage=3600
The above is the fees charged and page 6 is the bit you need. The leaflet applies from October 5th 2010

[supermac9]

Re: Santander Bank Charges

Thanks for that, very helpful.

[The Debt Star]

Re: Santander Bank Charges

On loans Santander charge £45 a pop for unpaid items. They charge twice in a very crafty way; £30 for a "missed" payment and £15 for a "late" payment. Both are charged at the same time and result in a £45 charge. IMO this needs to be challenged. My OH has had £325 of such charges over 24 months.

[supermac9]

Re: Santander Bank Charges

Santander/Abbey use this double-whammy with their bank accounts as well, usually by charging a fee for a paid item and then adding a further fee for an unarranged overdraft (because, by paying the item when there aren't sufficient funds, the account goes overdrawn) - can add up to £50 in total. It's a nice little earner for them.

[The Debt Star]

Re: Santander Bank Charges

I have complained to "Wanco" Santander about the charges but got a letter back saying they believe they are "fair" and also that the FOS agree with them. I have replied with an "I beg to differ" letter, otsensibly that £12.00 is "fair" according to the OFT and not £45.00. I have also raised hardship issues and will fire this off to the FOS, OFT and LSB when I receive the anticipated response.

I hope you will do the same, as the more that complain the better.

[supermac9]

Re: Santander Bank Charges

I've just spoken with someone at their call centre and they agreed to cancel one of the £35 charges due to come out of my account next week - it's a start, and I think I'll ring them again later to query a couple more! You never know, it's worth a try.
Also tried for a temporary increase in overdraft, but they knocked that back (and then said merry christmas - if only!).

Update - tried again this afternoon but to no avail - looks like the £35 I've had back relates to a DD that probably should have been paid anyway, and that the other couple I was hoping for were against uncleared funds. Worth a try I guess, particularly as it looks like they could have charged me for at least one more but didn't.

[Brian]

Re: Santander Bank Charges

Its nice to know as the year closes out that the p**s taking hasnt stopped with the gringos along with the other "usual suspects". Bets on 2011 that another BIG court test case comes to the fore on these charges, maybe this time with Brussels coming into play based on developments 3 months back with rulings out of Belgium

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