SAR info from Financial Ombudsman

[Halifax71]

I recently sent a SAR to the Financial Ombudsman Service. In fact, initially it was a request under s241 of the Enterprise Act but they say they are not obliged to disclose information under that so they treated it as a SAR under the DPA.

Anyhow, they have sent me copies of all my papers, their requests for information from Barclays, but they have not provided copies of the replies from Barclays.

Am I entitled to see those replies?

Thanks in advance

[Amethyst]

Re: SAR info from Financial Ombudsman

I'd have thought so as they discuss your personal information, but I would also think you should ask the bank for copies of those as it will likely come under their DPA rather than the FOS.

[charitynjw]

Re: SAR info from Financial Ombudsman

Hi Halifax,

You are entitled to any info held by them that identifies you as a living person, except in a few 'exempt' circumstances (ie legal privilege)
For detailed info:-
http://www.legalbeagles.info/forums/...ad.php?t=21779

[CYNthesys]

Re: SAR info from Financial Ombudsman

It used to be that under the terms of FOS scheme either party was entitled to provide FOS with information on a "confidential basis"

Info provided on this basis could not be disclosed or referred to in FOS adjudication, and could only be released if the party providing it gives consent.

This is exactly what happened in my case - The Bank provided FOS with probably around 50% of the info on a "confidential basis", so I was unable to identify precisely what had and what not had been investigated.

FOS recommended an amount of compo is full and final settlement of all matters investigated, but I had to reject as I wasn't able to identify what info had been considered.

It was only after the deadline for acceptance/rejection expired and I had rejected the offer that Bank allowed FOS to release the said info - the documentation I eventually received was a real eye opener, lies deceit, etc

[Halifax71]

Re: SAR info from Financial Ombudsman

Still waiting for the FOS to provide copies.

Part of me thinks they are trying to work out a way of avoiding this.

[natweststaffmember]

Re: SAR info from Financial Ombudsman

40 days is how long they have to comply so is it 40 days?

[Halifax71]

Re: SAR info from Financial Ombudsman

It's over 40 days.

That said they could argue that they have complied, just in my opinion not fully.

I'll give it a week and then kick off.