natwest 6+ yrs

[archer_66]

ok i sent off my DPA in june ,i asked for statements from 1998 upto 2002.i have already received the newer ones in the previous case. they have so far sent duplicate ones of the last 6 years (i now have 3 copies!) and a yr before that.they sent a letter saying the earlier ones will be sent separately.i phoned today to ask where they were to be told they only keep 7 years of the DPA??? where do i go from here? surely they dont just discard the info that is not right somewhere..... help anyone?? fendy ? nattie??

[Nattie]

Re: natwest 6+ yrs

Total and Utter lies, archer66.
have you been dealing with RRR?
If yes please post cos I shoot from the mouth not the posterior and no warnings are given anymore. Large letters in case RRR read the thread.

[archer_66]

Re: natwest 6+ yrs

i did write to RRR but when i phoned up yesterday it was customer services.she went and checked with her supervisor and came back and said they only kept 7 yrs
ill have to write to RRR again
thanks nattie i didnt think it sounded right
big hugs!!! and kisses xxxxxxxxxxxxx

[Fendyweather]

Re: natwest 6+ yrs

Archer, Ive just successfully received, thanks to Nattie, statements and full file copies of everything dating back to Jan 1996. So they do have the info. Can I suggest you write to Joyce Tudor at Retail Regulatory Risk. She helped me. It took about 7 weeks to get the information, but the fattest pack of statements just arrived two days ago by TNT courier, all packaged very neatly and beautifully in Thick jiffy bags. Perfect. I kept writing to Joyce Tudor and also e mailing her. So the information is available but its a case of ensuring youre chasing the right person for the information. I have to say I think its a case of a lot of the staff are not aware that they can go back that far. I suggest you word a letter to Joyce asking for FULL SAR, not just a case of statements thank you very much, and I know you will get what youve asked for. Its a case of being patient though. Mine are all here, just spent the morning going through them all and am rather disappointed they only come to £760.00, lol lol lol. But NVM, Im gunning for them again. Sending prelim today recorded to the lovely Mr. Higley. And they comprise of 99% of pre six year charges and about 10 charges from 2006. And Ive added contractual compounded at 29.50%, just for good measure. I dont expect I will get it, but no harm in trying. Lol xxxx

Best of Luck hun. If you need a copy of the letter I sent to Joyce Tudor, or e mail addys or addresses or anything, just let me know and I will be there like a shot.

Best of luck. Get back whats yours. AGAIN.............. and the fab thing is Archer, its nowhere near as scarey the second time around because our confidence has grown in mountains. Lol xxxxxxxxx Fendy xxxxx

[Nattie]

Re: natwest 6+ yrs

I know the answer is wrong cos our statement team at source said 10 years and even that bit i know is wrong. Telephony stop reading the websites and learn about Data Protection Act and YOUR RIGHTS UNDER it. Make sure if you deal with them you give them the website address. RRR know it and so should all members of staff.

[archer_66]

Re: natwest 6+ yrs

thanks fendy and nattie i shall be on it asap! (now that i know) and i am not as scared this time ! but im in the process of sorting out my credit reports theres loads of stuff on there that is wrong so that i can get a new bank account!! i do like natwest as a bank though its a shame ,but need the back up cos theyre almost certainly shut me down this time around! never mind
oh fendy can i possibly have joyce tudor's email address??
thanks both for ur help and support!

[Fendyweather]

Re: natwest 6+ yrs

Certainly my friend. Hassle her, but in a nice way.

Its:

Joyce.Tudor@rbs.co.uk

but also follow it up with a letter sent recorded delivery direct to her at Retail Regulatory Risk. If you need the address, just let me know.

She can and will provide pre 6 year stuff but you have to ask for FULL SAR as well as statements. Dont panic, you will get you what you need after about 6-8 week wait. Honest. Promise. Fendy xxxx

[archer_66]

Re: natwest 6+ yrs

thanks fendy a sweetheart as usual! I have sent an email now,ill wait and see what she says.Ive been waiting since June!