Advice for a MONSTROUS and devastating complaint

[echat11]

The Enforcement Officers company are being unsurprisingly obstructive in providing DSAR Bodycam footage as I 'do not appear in it' according to tgem. My partner does as they acted on my behalf providing documents and facilitating conversations between me and the EO via telephone as I was not home. My voice will be on that footage as well as my vehicle registration number and discussion of my medical issues


I pushed back to say that my voice and personal info is recorded on the bodycam and possibly sighting of my paper documents handed over by my partner. They refute this so I have done an additional complaint to the EO compant regarding this in line with ICO guidelines ahead of complaining to the ICO.

My partner has put in their own DSAR now and we have both given permission for our information to be shared with the other. I have also notified them that they should back up the footage and ensure it is not deleted as it may be requested as evidence if I have to proceed to an ICO complaint.
I have quoted another website below, so if they fail to provide the recording this would only ever discount their own defence anyway.

'If the bailiff refuses to give the recording.

Keep their response letter and give it in evidence.

When you bring proceedings, which the bodycam recording could prove your claim, you make an application on a court form N244 (without notice) to apply for an "unless order" under CPR 31.12

The order requires the bailiff company within 14 days make over the recording, alternatively, the respondent's defence statement is struck out under CPR 3.4(2)(c)


I am yet to hear from the OC or EO about the complaint I have made but it has not yet been one month.

If you've given them enough time and they 'aren't playing ball', you could consider sending them 'chase' letters.

[Strawberry2]

They're still playing silly beggars after their 2 stage complaints process so complaint has now been escalated to LGO and ICO. Their two separate responses to my complaint (initial response and then response after a Stage 2 Review) actually contradicted each other.

Response 1 agreed the bailiff tried to enter the house and tried to obstruct a complaint. Response 2 said the bailiff didnt try to enter the house and was helpful with how to make a complaint! Beggars belief.

[echat11]

They're still playing silly beggars after their 2 stage complaints process so complaint has now been escalated to LGO and ICO. Their two separate responses to my complaint (initial response and then response after a Stage 2 Review) actually contradicted each other.

Response 1 agreed the bailiff tried to enter the house and tried to obstruct a complaint. Response 2 said the bailiff didnt try to enter the house and was helpful with how to make a complaint! Beggars belief.

No surprises, clearly making stuff up.

Update when the LGO and ICO respond.

[Strawberry2]

Just an update that LGO are assessing to see if there is a case for them.

ICO 'will assign your complaint to a case officer as soon as we can, and they will contact you in due course.'

Will update when there is movement, whatever the outcome.

[echat11]

Just an update that LGO are assessing to see if there is a case for them.

ICO 'will assign your complaint to a case officer as soon as we can, and they will contact you in due course.'

Will update when there is movement, whatever the outcome.

Yes, do update on progress.