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I had 2 fines from Dartford Crossing which I just forgot to pay. I went away for a couple of months while I was awaiting to start a new job. I got back from being away and had 2 fines from Marston. They was with a debt enforcement agent. The office wouldn’t speak to me about it. So I contacted the agent. Explained what had happened. He said. He had already been to my property. He said he if paid the 1st fine which was now about £425.50, he would then let me pay the other one at £190 next month and he won’t add attendance fee for that one. I agreed and paid the £425.50.*
The next week the debt agent message me asking me what day we agreed I’d pay on. So messaged him back the agreement date. I called the debt agent and he didn’t answer, so left him a voicemail. He contacted me and left me a voicemail 8 days later apologising, he had been away on holiday. But if I could call back within the next few days that would be good. I called a number of times but he didn’t answer. So I called Marston. Explained he is not answering. But they don’t wanna speak with you once *debt agent has the debt so told me to contact him. I kept trying to contact him with no luck. But Marston office still didn’t want to speak to me. So thought I’d wait for him to return my call or for them to send me another letter.
A month later, I receive a hand delivered letter from a new debt agent for the debt. Still at £190. Again call him, no answer. Try again. No answer. So I email Marston now, asking them if we can deal with this in house, I’m a unwell and don’t need this added stress Martons is putting on me so now want to only speak via email. I get a auto reply via email but nothing back. So I chase them about 6 days later for a reply. They say. They are not willing to discuss anything via email. I have to ring the debt agent ASAP. Which I do, again no answer. Today I walk to my car which Is parked near my work, and it’s clamped. I call the number on the car sticker left. The guy said he found my car on a random drive around the area. He was not the same debt agent Marston wanted me to contact. He said he cannot remove it unless I pay £425.50 at 7pm at night, I call Marston and am on hold for almost 40 minutes with no answer as the debt agent said unless I pay by 8pm. I won’t *get the car unclamped tonight. Baring in mind I live in Kent and the car was in London. So I paid and he come remove it within 20 minutes.
my issue is. How can I pay the £190 of the first agent didn’t answer and then I’m having the same issue with the 2nd one. I kept to my end of the deal. * *
The next week the debt agent message me asking me what day we agreed I’d pay on. So messaged him back the agreement date. I called the debt agent and he didn’t answer, so left him a voicemail. He contacted me and left me a voicemail 8 days later apologising, he had been away on holiday. But if I could call back within the next few days that would be good. I called a number of times but he didn’t answer. So I called Marston. Explained he is not answering. But they don’t wanna speak with you once *debt agent has the debt so told me to contact him. I kept trying to contact him with no luck. But Marston office still didn’t want to speak to me. So thought I’d wait for him to return my call or for them to send me another letter.
A month later, I receive a hand delivered letter from a new debt agent for the debt. Still at £190. Again call him, no answer. Try again. No answer. So I email Marston now, asking them if we can deal with this in house, I’m a unwell and don’t need this added stress Martons is putting on me so now want to only speak via email. I get a auto reply via email but nothing back. So I chase them about 6 days later for a reply. They say. They are not willing to discuss anything via email. I have to ring the debt agent ASAP. Which I do, again no answer. Today I walk to my car which Is parked near my work, and it’s clamped. I call the number on the car sticker left. The guy said he found my car on a random drive around the area. He was not the same debt agent Marston wanted me to contact. He said he cannot remove it unless I pay £425.50 at 7pm at night, I call Marston and am on hold for almost 40 minutes with no answer as the debt agent said unless I pay by 8pm. I won’t *get the car unclamped tonight. Baring in mind I live in Kent and the car was in London. So I paid and he come remove it within 20 minutes.
my issue is. How can I pay the £190 of the first agent didn’t answer and then I’m having the same issue with the 2nd one. I kept to my end of the deal. * *
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