CCS Collect Letter

[AineE]

I got a letter from CCS Collect saying I owed Vodafone £86. When I called to inquire they said it was because of my contract.
I am not on a contract. I have never been on a contract in my life. I am on pay as you go. I have also gotten credit from my reward points but I have never borrowed money from Vodafone or gone over.
Is it possible to have made a mistake.

[Kati]

Re: CCS Collect Letter

tagging [MENTION=19723]Lee Vodafone Company Rep[/MENTION] (who should be able to help) xx

[Amethyst]

Re: CCS Collect Letter

Yes very possible. Have you checked your credit file recently ? Might be worth doing so see if this shows on there. Have you been in touch with Vodafone since hearing from ccs ?

[Vodafone Company Rep]

Re: CCS Collect Letter

Hi AineE,

Thanks for making me aware of this.

So I can look into things further, email me with the relevant details via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "Legal Beagles".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check I've received it.

Kind regards,

Lee

Vodafone Social Media