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well over the phone I took out a broadband/phone package for 18 months with Plusnet, I mentioned that I saw an advert for £50.00 reward, yes stated the operator, would you like to go ahead - yes I stated and all went ahead.
3 months later I have had no correspondence regarding the reward opps GIFT! you will see the word later!
so after 3 months having no communication regarding the reward I did a on line chat to them after waiting ages to be told I should of put a claim in 10 days after, or within 2 months as per internet information sheet> I pointed out I opened it by phone to Plusnet agent who agreed the reward was being offered, no mention was made that I would have to claim soon for it and a time limit in place, and would I like to go ahead with the change over I agreed,
told any complaint will have the same outcome - no reward, then if complaint made it would be internal with the agent concerned only and treated as internal matter, and repeat outcome no refund, and it is not part a verbal contract but a GIFTED promotion.
so bad day and bad communication, probably would of done better thru a cash back site? so await downline now for 18 month contract to run out??? comments?
3 months later I have had no correspondence regarding the reward opps GIFT! you will see the word later!
so after 3 months having no communication regarding the reward I did a on line chat to them after waiting ages to be told I should of put a claim in 10 days after, or within 2 months as per internet information sheet> I pointed out I opened it by phone to Plusnet agent who agreed the reward was being offered, no mention was made that I would have to claim soon for it and a time limit in place, and would I like to go ahead with the change over I agreed,
told any complaint will have the same outcome - no reward, then if complaint made it would be internal with the agent concerned only and treated as internal matter, and repeat outcome no refund, and it is not part a verbal contract but a GIFTED promotion.
so bad day and bad communication, probably would of done better thru a cash back site? so await downline now for 18 month contract to run out??? comments?
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