Home Fuel (Oil) Delivery

[Cocoabean]

Hello,

A fuel (oil) company delivered oil to the tank at my house instead of my neighbours house (an old house that takes oil into a tank instead of mains) . They then phoned me and demanded payment or that I allow them to take the oil from the tank. I finally received confirmation that the oil was delivered in the form of a computerised invoice.

• Is the delivery classified as unsolicited goods?
• Were they trespassing to deliver it (I have no history of allowing the company onto my premises)?
• Have they committed a criminal act by demanding payment for unsolicited goods (even if they offered an alternative of removing it).

Thank you.

[MIKE770]

Re: Home Fuel (Oil) Delivery

they have 6 months to collect was the old rule - probably still is, maybe compensation for inconvenience and time loss sure other will advise|?

[MIKE770]

Re: Home Fuel (Oil) Delivery

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have a right to keep goods delivered to you that you didn’t ask for.
You have no obligation to send them back to the company or to pay for them. If you receive a demand for payment for unsolicited goods or services, you can ignore it – it’s a criminal offence.
If you would prefer to make some effort to give back the goods, you could write to the company and offer to return them.
Citizens Advice suggests writing a letter which includes specific wording to make reference to the Consumer Protection from Unfair Trading Regulations 2008.
Your letter should be dated, and should first specify what you received, and when.