Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me...

[pat09]

Hello guys please help me... Short story: few months ego I won lots money I got them in nationwide basic account... After 2months I went holiday with kids... Wen I back first day I tried pay bills but my card didn't go through.. Well first thing how this is possible I come in to my online account and my life end up from thousands left 1000 I called police,bank they cancelled my card sed 3 days it's gonna take investigation cos of sum lump was gonne from my account. From 3 days was take 2 months.. What person who investigated my case don't care abt nothing didn't update me no information and he been rude nasty to me well I can write hours what's happened maybe if u guys will give me some advice pls cos I'm gonna end up in mental hospital xxx

[Amethyst]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

So a lump sum has been taken from your account without your knowledge. What shows on your bank statement ? - Is it a card payment or a bank transfer ? Was the transfer/payment under or over £10k ? SIngle payment / Multiple Payments ?

[pat09]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

Yes wat i got on statment someone done single transfer £9500 was abt 15 transfers some of them was £9000, £5000 for few different accounts what I first time saw on my eyes and i got few thousand payments to ladbrokes...

[pat09]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

I been called them everyday from start my case been open.everyday was we don't have any update sorry after 2 months I went bank scream at them to find out what's going on they called investigation department after1h waiting at bank women come out saying person who got my case will call me end of the week I sed no i want to speak to him now.. they called him I start speaking and i been recorded our conversation he been rude to me didn't want to tell me how much so far money he get back into been asked him 7 times after 7 times he sed he got back so far 60000 I asked him where is rest of it he sed he didn't get back and today he will send me new card and pin what it was lie and will call me on Friday with decision...called me on Friday saying: 60000 is gonna be credited to my account now rest of it I lost it sed how comes im lost he sed these people spending and cos I break the law he gonna close my account and I'm not gonna get card nothing!!@ and on the end he sed DO U UNDERSTAND! i got all records with ours conversation. TILL TODAY I DON'T HAVE NO LATTERDOUBT FROM NATIONWIDE EXPLAINED WHERE MY MONEY WENT HOW COMES I LOST AND Y I BREAK THE LAW AND THEY CLOSED MY ACCOUNT??? NOTHING NOW WEN I'M GOING NATIONWIDE THEY DON'T WANT TO SPEAK TO ME OR WEN I ALLINGTON THEM THEY ARE STARTING BE RUDE.... PLS GUYS HELP ME

[enaid]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

Ok [MENTION=93247]pat09[/MENTION],
To be able for people to help you we are going to need more detail.
You started by saying you won some money and put it in a Nationwide basic account.
Went on holiday on return your card was declined?
You got in touch with the bank and your debit card was cancelled and were told investigations would take 3 days?
This was 3 months ago and so far you have been told £60,000 has been recovered and is going back into your account?
The person at the bank accused you of breaking the law and closed your account ?
Is that all correct and waht is the situation now if not correct.
You mentioned on another thread that DD were not paid so your pet insurance was cancelled?
Were there other DD that were affected?

[pat09]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

yes i only had basic account i wasnt work,yes i went with kids to my country for only 3 weeks family problems,and the day i back money gone...transacion started wen i been away but i cant login into my acount in poland.what u wrote is corect i just get back 60000...transacion started on june and finished 7july. 60000i got back 25 september...all my bills wasnt come out from 7 july coucil tax,sky,pet insurance, everything and they diidnt tell me.. u got right my situation

[Amethyst]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

Did you speak with the Police and Action Fraud ?

The payments to Ladbrookes - were they yours or part of the theft/fraud ? Do you have any idea why they are accusing you of having broken the law?

There may be an element of money laundering procedures in place which would restrict what the bank can tell you. The money paid in that you won, where did that come from and was it verifiable by the bank ?

[pat09]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

yes they investigate...ladbrokes couldnt find me and i never had account there...bank sed i broken law cos i lied wen i spoke wit police ..he sed i spoke on 5 july wen my case was raported 7 july.police officer he sed bank never contact police abt my case.i got evidence what bank is saying to me word to word ... i won money from company bet365 and my bank verifiable this money.. i ben descrimination from this person who hed my investigation..cos im not english person they he can speak to me like im nobady ..

[Guest]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

This thread attracted my attention because I opened a Nationwide Flexi Basic account nearly a year ago, and I've never had any problems with it, however, your opening post sent a shiver down my spine, saying that tens of thousands of pounds have vanished from your account!

In most countries, when you pay in a large amount of money into a bank account, the bank will require documentary evidence of where the money came from, I've recently had that issue brought up by a Spanish bank. What they say is that, if a large transfer or deposit is made, the money wouldn't go into the account unless they received the evidence. The Nationwide should have asked you to prove where the money came from. To avoid all this confusion, it may be best to put everything in writing rather than just speaking to people. I would ask the bank whether the money has been recalled from the account because it could not be verified to their satisfaction.

You say you are not English, if your English isn't 100%, get yourself someone who can act as an interpreter for you so you can be sure what they are saying and also what your reply is. Even when you are more or less familiar with the language, you'll be surprised how much can get lost in translation, especially when it comes to legal and financial terminology.

[pat09]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

I had 2 years basic account with them ... nationwide didn't want prove from i got this money.. it was just luck.. Matthew the man who had my case he was so so rude, he didn't give u information where rest money went what account nothing... i speak English and I'm understand everything I been here 10 years ... i done complaints but they didn't get back to me... :-/

[Guest]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

I had 2 years basic account with them ... nationwide didn't want prove from i got this money.. it was just luck.. Matthew the man who had my case he was so so rude, he didn't give u information where rest money went what account nothing... i speak English and I'm understand everything I been here 10 years ... i done complaints but they didn't get back to me... :-/

Sounds like you had no issues with the Nationwide until this money went into your account. When someone pays in such a large amount into a bank account, it's likely to arise suspicions. Most people don't win that much when they gamble, like the lotto, millions play but only a handful win. It's not very clear who involved the police, was it you or the bank?

If you have already complained to the bank in writing and got no response, you can escalate your complaint to the Financial Ombudsman, but you need to show that you have formally complained in writing rather than just talking to people over the phone which, in my experience, often results in even more confusion.

[pat09]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

Wen I was buying TV they send me message if it was me and message back... but in this case wen transactions was doing they didn't send nothing... I involved police not bank. I done in writing complain...

[Guest]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

Wen I was buying TV they send me message if it was me and message back... but in this case wen transactions was doing they didn't send nothing... I involved police not bank. I done in writing complain...

I can see why they sent you a message when you bought a TV, because you made a large transaction and they wanted to make sure it was you and not someone else using your account, that doesn't apply when you are paying money in, they wouldn't ask you if you paid it in.

What was the bank's response to your written complaint?

[pat09]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

They didn't not yet... but I done it one online aswell.. offer me £50 for not updated me abt my case wen I was calling them.. i can put here pic of paper they send?

[Guest]

Re: Nationalwide !!!! Keep away money from them cos u will end up bankrupt like me..

They didn't not yet... but I done it one online aswell.. offer me £50 for not updated me abt my case wen I was calling them.. i can put here pic of paper they send?

Yes, it will be good to see what response you've got. If you're talking about £60k gone AWOL for no obvious reason, the suggestion of £50 is beyond belief!