Letter from Woolwich/Barclays Collections and Recoveries

[Diana M]

Re: Letter from Woolwich/Barclays Collections and Recoveries

We've had this letter too - addressed to 'The occupier' who is my husband. He had a woolwich mortgage with his ex which was paid off a year ago. Did anyone find out what it was all about?

What does your letter actually say?

Di

[liveonahill]

Re: Letter from Woolwich/Barclays Collections and Recoveries

What does your letter actually say?

Di

"Dear Occupier

Re (My husbands name)

We are attempting to contact the above named person(s) and we have been provided with your address as a possibility for our customer.

If you are the person named above please call our dedicated team on *0333 202 7925 quoting the reference at the top of this letter. We will need to ask you a series of security questions before we can discuss any information in detail.

Please note that this letter does not relate to any outstanding debt with Barclays.

For your security, you can verify the phone number above by checking the following website;

http://www.barclays.co.uk/telephone-number-checker

If you are not the person to whom this letter is addressed, but are able to supply us with information on where our customer may now reside, we would welcome contact from you so that we may update our records accordingly.

Please accept our sincere apologies for the contact if you are not the person named above

Yours sincerely

Sally Moran
Director Collections & Recoveries

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We've had three of them now

[nemesis45]

Re: Letter from Woolwich/Barclays Collections and Recoveries

"Dear Occupier

Re (My husbands name)

We are attempting to contact the above named person(s) and we have been provided with your address as a possibility for our customer.

If you are the person named above please call our dedicated team on *0333 202 7925 quoting the reference at the top of this letter. We will need to ask you a series of security questions before we can discuss any information in detail.

Please note that this letter does not relate to any outstanding debt with Barclays.

For your security, you can verify the phone number above by checking the following website;

http://www.barclays.co.uk/telephone-number-checker

If you are not the person to whom this letter is addressed, but are able to supply us with information on where our customer may now reside, we would welcome contact from you so that we may update our records accordingly.

Please accept our sincere apologies for the contact if you are not the person named above

Yours sincerely

Sally Moran
Director Collections & Recoveries

- - - Updated - - -

We've had three of them now

I's send a curt note FAO Ms Sally Moran,

Please take note the person you seek is not resident at this address and their whereabouts are unknown.
Please remove this address and associated details from your records forthwith, further contact will be treated as harassment and suitable action will be taken.

Send it signed for post.
nem

[liveonahill]

Re: Letter from Woolwich/Barclays Collections and Recoveries

Could it be trying to give him PPI payment?

[Diana M]

Re: Letter from Woolwich/Barclays Collections and Recoveries

Could it be trying to give him PPI payment?

Was there PPI on the mortgage?

You may not know that since the mortgage was with your husband and his ex. Ask him.

I'm aware of letters being sent by Barclays/Woolwich to former mortgage customers so don't automatically assume it's a negative thing

I definitely wouldn't reply until the position becomes clearer.

A negative response from you may not be a good thing. No response from you may not be a bad thing.

After all the letter is not threatening you with anything nasty is it? Quite the opposite in fact.

Di

[Diana M]

Re: Letter from Woolwich/Barclays Collections and Recoveries

I's send a curt note FAO Ms Sally Moran,

Please take note the person you seek is not resident at this address and their whereabouts are unknown.
Please remove this address and associated details from your records forthwith, further contact will be treated as harassment and suitable action will be taken

As I understand it (I may have misunderstood) the letter is addressed to the OP's husband who lives with her at the address to which it was sent.

It would not be truthful to state they are not resident and their whereabouts are unknown.

"Dear Occupier

Re (My husbands name)

We are attempting to contact the above named person(s) and we have been provided with your address as a possibility for our customer.

. . . . We've had three of them now

Di

[liveonahill]

Re: Letter from Woolwich/Barclays Collections and Recoveries

Was there PPI on the mortgage?

You may not know that since the mortgage was with your husband and his ex. Ask him.

I'm aware of letters being sent by Barclays/Woolwich to former mortgage customers so don't automatically assume it's a negative thing

I definitely wouldn't reply until the position becomes clearer.

A negative response from you may not be a good thing. No response from you may not be a bad thing.

After all the letter is not threatening you with anything nasty is it? Quite the opposite in fact.

Di

Thanks Di

He can't remember if it had PPI. Do you think it could be a scam?

What letters are you aware of Barclays/Woolwich sending out?

Not sure what's going to make it become clearer

Thanks

[MCTIMM]

Re: Letter from Woolwich/Barclays Collections and Recoveries

Hi

I had the same letter (twice) and spend over 45 mins in a queue waiting to be answered. Eventually gave up. Has anyone managed to find out what this is about?

Ian

[liveonahill]

Re: Letter from Woolwich/Barclays Collections and Recoveries

Hi

I had the same letter (twice) and spend over 45 mins in a queue waiting to be answered. Eventually gave up. Has anyone managed to find out what this is about?

Ian

Yes - my husband got a refund of £26 of a charge they made 6 years ago. So it was money to him rather than money owed, but not a lot!

[MCTIMM]

Re: Letter from Woolwich/Barclays Collections and Recoveries

Thanks for the information.

1000s of people upset because Woowich were too lazy to chanage the letterhead and make up a less hostile title of the Director!

Ian

[Egriff87]

Re: Letter from Woolwich/Barclays Collections and Recoveries

My mum and have have had the same! They have just been the bank and been issued with a refund for the late payment charges against the mortgage over the years! Worth a trip the branch with ID!

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My parents have just been the local branch with ID and issues a refund of late payment charges against the mortgage over the years! Worth the trip!

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It's in relation to a refund for late payment charges! My parents just had a refund issued to them at the branch! Took the letter with ID!

[pardosa]

Re: Letter from Woolwich/Barclays Collections and Recoveries

I had a similar letter; contacted them, and it relates to incorrect charges they made when I had a mortgage with them. Upshot is that they are issuing me a refund.