Sigma Red & Payments Place - bank details?

[Wingco]

I have made 2 payments to Sigma Red using the link on their website to Payments Place. I have just tried to make my May payment but the link from Sigma to Payments Place gives an "Ooops, you are having problems" page. I log in and try to make a payment as usual but it claims not to recognise Sigma Red!!!!!!
Does anyone have SR's bank account details so that I can make my payment? Apparently when you call SR they want all manner of personal details before they will answer your questions - I'm not happy about calling SR but may be forced to.
Wingco

[charitynjw]

Re: Sigma Red & Payments Place - bank details?



Clanchatton Birmingham Limited trading as Sigma Red, Grosvenor House, Prospect Hill, Redditch, Worcestershire, B97 4DL

Clanchatton Birmingham Limited is authorised and regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (as amended). It is registered on the Financial Conduct Authority Consumer Credit Register under registration number 003226.
(From SR website)

Out of interest, I checked the FCA website

https://register.fca.org.uk/shpo_sea...?search=003226.

@Wingco

[Kati]

Re: Sigma Red & Payments Place - bank details?

Have you tried contacting them by email @Wingco??
http://sigmared.co.uk/contact.php

By post

Sigma Red
Grosvenor House
Prospect Hill
Redditch
Worcestershire
B97 4DL

By email

Email: adminsupport@sigmared.co.uk

By telephone

Call us on 01527 415036
Monday - Thursday: 8am - 9pm
Friday: 8am - 6pm

Saturday, Sundays and Bank Holidays: Closed

[Wingco]

Re: Sigma Red & Payments Place - bank details?

Have you tried contacting them by email @Wingco??
http://sigmared.co.uk/contact.php

Hi Kati
Many thanks - I''ll email them (and keep a record) much preferred to calling them.
Wingco x

[charitynjw]

Re: Sigma Red & Payments Place - bank details?

Hi Kati
Many thanks - I''ll email them (and keep a record) much preferred to calling them.
Wingco x

Hi Wingco

Did you see post #2?

[Wingco]

Re: Sigma Red & Payments Place - bank details?

Clanchatton Birmingham Limited trading as Sigma Red, Grosvenor House, Prospect Hill, Redditch, Worcestershire, B97 4DL

Clanchatton Birmingham Limited is authorised and regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (as amended). It is registered on the Financial Conduct Authority Consumer Credit Register under registration number 003226.
(From SR website)

Out of interest, I checked the FCA website

https://register.fca.org.uk/shpo_sea...?search=003226.

@Wingco

Hi Charity
Sorry, I missed your reply.
I note that the parent company's FCA authorisation has lapsed. What are the implications, if any?
Wingco x

[Kati]

Re: Sigma Red & Payments Place - bank details?

Hi Charity
Sorry, I missed your reply.
I note that the parent company's FCA authorisation has lapsed. What are the implications, if any?
Wingco x

you should definitely ask them (when you email :nod ... maybe they've died a death (as my Grandma used to say) and are closing/selling their books??

If you can't pay because the site is down, then surely so long as you keep the money aside (just in case it's a glitch :noidea you'll be OK??

[charitynjw]

Re: Sigma Red & Payments Place - bank details?

Hi Charity
Sorry, I missed your reply.
I note that the parent company's FCA authorisation has lapsed. What are the implications, if any?
Wingco x

Hover your cursor over the word 'lapsed' on the FCA Register.

As far as I know, if they do not have authorisation, it is an offence to conduct regulated activities.

If it were me, I'd email the FCA for info.

[Wingco]

Re: Sigma Red & Payments Place - bank details?

you should definitely ask them (when you email :nod ... maybe they've died a death (as my Grandma used to say) and are closing/selling their books??

If you can't pay because the site is down, then surely so long as you keep the money aside (just in case it's a glitch :noidea you'll be OK??

Thanks Kati. I'm not going to pay anymore and will wait to see what happens. But I will now go and "hover my curser" over 'lapsed' on the FCA website as Charity recommended. I think they are most likely in breach of the FCA regs. I'll keep you posted.

Wingco x

[Wingco]

Re: Sigma Red & Payments Place - bank details?

Hover your cursor over the word 'lapsed' on the FCA Register.

As far as I know, if they do not have authorisation, it is an offence to conduct regulated activities.

If it were me, I'd email the FCA for info.

Well, I just "hovered my curser" and the FCA said that Sigma Red's parent company is no longer permitted to conduct consumer credit activity and therefore, I assume that includes Sigma Red? I think that says it all - I imagine someone else will buy the debt but I hope they get all of the paperwork or I have just won a free kitchen (that's what the original loan was for). It pleases me as Compass and others have told me that the original lender, GE Money are one of the most awkward of lenders. But they have clearly sold the debt on to Sigma.
I will email the FCA to see what the implications are. Perhaps I'm expecting too much from this?

I need some good news as I had a flood and two other water leak problems over the Bank Holiday (why do these things happen over holidays?). The flood is an underground hot water leak so we have no hot water. There was another flood from a dishwar shefault and a kitchen tap is leaking profusely. Fortunately, following a very similar underground hot water leak over Christmas 3 years ago (it cost over £4000 for my insurance company to rectify the damage), I upgraded my insurance to cover 'finding the leak' - everyone note that this part of a domestic leak is not covered and cost hundreds of pounds just to locate the leak. Last time I had to pay for the expensive excavation process - they had to dig up about a third of the kitchen but Royal & Sun Alliance were brilliant and replaced kitchen units, carpets, 2 kitchen doors and redecorated nearly the entire downstairs areas - this time we have caught it early and turned the water off. I'm freezing. I'll never leave R&SA; they were brilliant, unless they play difficult this time - talking to them tomorrow - ears crossed.
But Stepchange objected to my 'expensive' Home Serve Plumbing and Flooding cover at £20 per month!!! They also objected to the random savings of £50-£100 per month, when able, for house maintenance and therefore I currently have enough to cover the short-term costs and insurance excesses. It doesn't rain, it floods!
A very wet and cold Wingco

[charitynjw]

Re: Sigma Red & Payments Place - bank details?

Well, I just "hovered my curser" and the FCA said that Sigma Red's parent company is no longer permitted to conduct consumer credit activity and therefore, I assume that includes Sigma Red? I think that says it all - I imagine someone else will buy the debt but I hope they get all of the paperwork or I have just won a free kitchen (that's what the original loan was for). It pleases me as Compass and others have told me that the original lender, GE Money are one of the most awkward of lenders. But they have clearly sold the debt on to Sigma.
I will email the FCA to see what the implications are. Perhaps I'm expecting too much from this?

"Dear Mr Wingo
Blah, blah....we do not deal with individual complaints.....blah, blah....."

I need some good news as I had a flood and two other water leak problems over the Bank Holiday (why do these things happen over holidays?). The flood is an underground hot water leak so we have no hot water. There was another flood from a dishwar shefault and a kitchen tap is leaking profusely. Fortunately, following a very similar underground hot water leak over Christmas 3 years ago (it cost over £4000 for my insurance company to rectify the damage), I upgraded my insurance to cover 'finding the leak' - everyone note that this part of a domestic leak is not covered and cost hundreds of pounds just to locate the leak. Last time I had to pay for the expensive excavation process - they had to dig up about a third of the kitchen but Royal & Sun Alliance were brilliant and replaced kitchen units, carpets, 2 kitchen doors and redecorated nearly the entire downstairs areas - this time we have caught it early and turned the water off. I'm freezing. I'll never leave R&SA; they were brilliant, unless they play difficult this time - talking to them tomorrow - ears crossed.
But Stepchange objected to my 'expensive' Home Serve Plumbing and Flooding cover at £20 per month!!! They also objected to the random savings of £50-£100 per month, when able, for house maintenance and therefore I currently have enough to cover the short-term costs and insurance excesses. It doesn't rain, it floods!
A very wet and cold Wingco

Is it copper pipe buried in screed?

[Wingco]

Re: Sigma Red & Payments Place - bank details?

Is it copper pipe buried in screed?

Yup, that was the problem 3 years ago, and no doubt it has now burst elsewhere. The plumber/insurance company referred to it as 'Polish Piping'. Apparently, inferior copper piping was used in the late 80s and often was not lagged, hence it corrodes over time (usually 15-30 years). I had the burst section replaced with 'British Piping' and lagged. I wish I could get some recompense from the original builders. Surely, the building is not fit for purpose and this inherent ongoing problem would make it near impossible to sell if the damp cannot be fully eradicated - but I bet I would lose if I tried to sue them. And I hope the insurance company treats this as a separate claim. I wonder if they will continue to insure the property? Any thoughts on suing the builder?
Sorry Charitynjw, I didn't understand the bit in red above????
Wingco
Wingco

[charitynjw]

Re: Sigma Red & Payments Place - bank details?

Yup, that was the problem 3 years ago, and no doubt it has now burst elsewhere. The plumber/insurance company referred to it as 'Polish Piping'. Apparently, inferior copper piping was used in the late 80s and often was not lagged, hence it corrodes over time (usually 15-30 years). I had the burst section replaced with 'British Piping' and lagged. I wish I could get some recompense from the original builders. Surely, the building is not fit for purpose and this inherent ongoing problem would make it near impossible to sell if the damp cannot be fully eradicated - but I bet I would lose if I tried to sue them. And I hope the insurance company treats this as a separate claim. I wonder if they will continue to insure the property? Any thoughts on suing the builder?
Would the insurance co pay for replacement, especially as it is likely to be repeated?

Sorry Charitynjw, I didn't understand the bit in red above????
Lol! Just predicting FCA's response. :tinysmile_twink_t2:
Wingco
Wingco

####

[Wingco]

Re: Sigma Red & Payments Place - bank details?

Hi Charity
You did well to find the Clanchatton Birmingham (Sigma Red) FCA report - I searched on their website and it didn't recognise the name; zero results. i had to keep going back to your earlier post to find the FCA page.
I hope I get a decent response from the FCA - we shall see, But as you say, if I can't pay online, and their payment system has shut down, I doubt they will do anything other than write to me explaining how I can make payments; I get the feeling they are no longer dealing with 'consumer credit activity' having lost FCA authorisation. And I will ask that question if they write to me; the value and joy of them not having my phone number!!!
Wingco xxx

[charitynjw]

Re: Sigma Red & Payments Place - bank details?

Hi Charity
You did well to find the Clanchatton Birmingham (Sigma Red) FCA report - I searched on their website and it didn't recognise the name; zero results. i had to keep going back to your earlier post to find the FCA page.
I hope I get a decent response from the FCA - we shall see, But as you say, if I can't pay online, and their payment system has shut down, I doubt they will do anything other than write to me explaining how I can make payments; I get the feeling they are no longer dealing with 'consumer credit activity' having lost FCA authorisation. And I will ask that question if they write to me; the value and joy of them not having my phone number!!!
Wingco xxx

http://sigmared.co.uk/contact.php

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