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Hello there!
After looking on your forum I realised I am not alone with problems I have with UK Services & Support.
I will try and keep this as brief as possible.
In October last year I searched on the internet and clicked on a website truly believing that I was on the official Passport Office website, and like others booked an appointment with them. However when my partner who the appointment was for tried to pay the fee at his bank the payment was intercepted and he was advised not to pay UK Services & Support Ltd. He then spoke to the Passport Office directly and obtained his passport the next day.
He informed UK Services & Support within hours of 1st contacting them that we would not be using their services and the reason why. He was continually contacted on his work mobile and email address until he changed jobs where the phone and email became unobtainable. It was then, that I received a letter from them stating that I owed the fee as I had filled the form in online on his behalf. I telephoned them and said I would not be paying them and the next thing I received a Claim form from them stating that I owed them money.
Unfortunately I mis-read the information and thought I had 28 days to respond. However it was 14 days and the CCJ has already been issued.
I have now paid £155 to the Courts, completed the Application notice and have received the General Form of Judgment or Order where it has been ordered that I file at the Court and serve on the Claimant a draft defence to the claim by next Monday 23rd March and this is where I could really do with some help please as I am finding it extremely difficult in obtaining information as to exactly what I need to do to serve this defence. Is it in person? post? should this be completed in any particular format? Is it here where I should supply all the information gathered from the Daily Mails article, ASA Ruling etc?
I would be so grateful if there is anyone out there that can give me some guidance please.
After looking on your forum I realised I am not alone with problems I have with UK Services & Support.
I will try and keep this as brief as possible.
In October last year I searched on the internet and clicked on a website truly believing that I was on the official Passport Office website, and like others booked an appointment with them. However when my partner who the appointment was for tried to pay the fee at his bank the payment was intercepted and he was advised not to pay UK Services & Support Ltd. He then spoke to the Passport Office directly and obtained his passport the next day.
He informed UK Services & Support within hours of 1st contacting them that we would not be using their services and the reason why. He was continually contacted on his work mobile and email address until he changed jobs where the phone and email became unobtainable. It was then, that I received a letter from them stating that I owed the fee as I had filled the form in online on his behalf. I telephoned them and said I would not be paying them and the next thing I received a Claim form from them stating that I owed them money.
Unfortunately I mis-read the information and thought I had 28 days to respond. However it was 14 days and the CCJ has already been issued.
I have now paid £155 to the Courts, completed the Application notice and have received the General Form of Judgment or Order where it has been ordered that I file at the Court and serve on the Claimant a draft defence to the claim by next Monday 23rd March and this is where I could really do with some help please as I am finding it extremely difficult in obtaining information as to exactly what I need to do to serve this defence. Is it in person? post? should this be completed in any particular format? Is it here where I should supply all the information gathered from the Daily Mails article, ASA Ruling etc?
I would be so grateful if there is anyone out there that can give me some guidance please.
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