british passport services

[lind01]

hi everyone, was hoping to find help and advise here on the scammers at british passport services, who are saying that they are going to take me to court. Would like to hear from other people out there having the same problem with this company

[EXC]

Re: british passport services

Hiya

Have a read of this thread here http://www.legalbeagles.info/forums/...Website-issues (I appreciate it's rather long) and post up the details of you issues with them on it.

[Kati]

Re: british passport services

Hi @lind01, welcome to LB
Can you give us as much detail as you can about your problem with BPS, and you will get lots of help and advice!
Any letters/emails you have received you can email to admin@legalbeagles.info to enable us to give you specific advice on your situation.
And as @EXC says, have a look through the thread (http://www.legalbeagles.info/forums/...Website-issues) too

Kati x

[lind01]

Re: british passport services

Hi there,

I have acknowledged my claim on the 11th March and not sure what I should do now.

Feeling very worried and don't know how to start to defend this claim??

Please can you help?

[Amethyst]

Re: british passport services

http://www.legalbeagles.info/forums/...Y-April-6-2015

Can you see that thread okay?

[EXC]

Re: british passport services

Hi lind01

There's nothing to worry about, there are 40 odd others (and counting) who we're helping with defending the claims so you're in good company.

By the time it gets to your hearing many others would have had their cases heard.

If you've not seen it here are the steps you need to take http://www.legalbeagles.info/forums/...455#post522455

Amethyst will post a draft defence which you'll need to adapt to your particular circumstances. We'll do all this on your thread in the VIP forum http://www.legalbeagles.info/forums/...Y-April-6-2015

[lind01]

Re: british passport services

Hi

Thank you for getting back to me, I'm so grateful for all your help.

I booked a holiday for me and my 2 daughters in travel agent to go to Egypt on 25th May 2014. When I checked our passports my eldest daughters only had 3 months on it, so contacted the travel agents who said they would see if that was enough for us to get into Egypt with. So I looked up on Google "emergency passport renewal' at the top of the page came up 'British Passport Services'. I then filled out the details, but when I got to the payment part I didn't feel comfortable that this site was an official GOV.UK, so I didn't carry on submitting and clicked out of the site and thought no more of it. I then went off on holiday on the 25th May 2014 and had no probs getting in with only 3 months on her passport.

On the 17th December 2014 i received a txt message on my mobile from Passport Office, saying "We have sent you an important e-mail about an outstanding balance of £117.60 on your account, please reply as soon as possible. Katie Smith". I then called the number which was on the text and when I got through I asked to speak to Katie Smith. I was then asked for my mobile number, which I gave and thought this was very odd!! The man on the other end then said that I owe this amount and should pay immediately, I asked him what this was for because I didn't owe the Passport Offices any monies. He then reeled off all my daughters details like her place of birth and dob and also our home address. I said I owed nothing and that I had renewed her passport by the post and that he was scamming and a dodgy company and that I was going to contact the police, he then became very aggressive and threatening and told me that in the next couple of day I should expect people to my address to collect goods from my house for the debt I owed. I told him not to threaten me and asked him pass me over to his supervisor. He told me I couldn't speak to anyone only him, and that I should pay up of else, so I ended the conversation and called the official passport office, who told me I owed nothing and not to pay them and to contact the police, which I did.

From 17th dec 2014 - 22nd Jan 2015 I received messages telling me I should pay or expect court proceedings and that I now owe £139.10. I then had letters sent saying I had agreed to a contract and that I should pay by a link [LINK REMOVED] or by post etc. When I looked at the lists of which I had apparently agreed to, it had the dates which they had arranged for me which stated I was traveling out on the 25th May 2014 and they had made appointment for me at the London passport on the 29th May 2014 :tinysmile_cry_t:.

I was then sent Claim Form which with your help I've acknowledge and I :mad2:now owe then £202.60.

I will now fight this all the way and with your help defend, because there is no way I'm prepare to let this scamming company who think that by bulling and threaten me are going to get a penny.

look forward to hearing from you
many thanks
Linda x

[EXC]

Re: british passport services

Hi Lind01

I've posted on your thread http://www.legalbeagles.info/forums/...Y-April-6-2015

Best continue things there.