Ann Summers Party Rights

[MrsM82]

I ordered a dress from an ann summers party a few weeks ago and it has come today however it is not what i was expecting from the picture in the catalouge and the quality seems poor.
I have been told that i can not get a refund and can only get a credit note to spend at Ann Summers, i was not told this when i placed my order....is this right?
I always thought that you were entitled to a refund?

[enaid]

Re: Ann Summers Party Rights

I do believe if there is nothing wrong with the item, then they can indeed issue a credit note and not a refund.

[Mrs James]

Re: Ann Summers Party Rights

Hi

According to their website they offer a free, no quibble returns policy with the money being refunded to your card within 5-10 days.

[charitynjw]

Re: Ann Summers Party Rights

Hi Mrs James

Debit or credit card?

[enaid]

Re: Ann Summers Party Rights

You can return any item of lingerie within 28 days of receipt for a refund or to exchange it for a different size or colour. Please note that all items returned must be in their original unopened packaging with all labels and tags still attached. Due to hygiene and security reasons, certain items can't be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality. All goods will be inspected on return. The following items are non returnable unless in their original packaging and unused

DVDs
Books
Sex Toys
Condoms
Lubricants
Massage oils

It's very important that when you return an item, you include the invoice that was sent with your order. On the reverse side of the invoice is a form that you will need to fill in specifying the items you want to return or exchange. Without these details we won't be able to take the action you want us to Any refund will be issued to the card used to make the original purchase. Please allow 5 -10 working days for the funds to show in your account. In the unlikely event that we are unable to provide a replacement we will automatically refund you and let you know via email. You can return the parcel by standard Royal Mail delivery using the freepost label provided; this will take up to 7 working days to reach us.

Our Freepost return address is here:

Customer Services
FREEPOST CN 3021
Whyteleafe
Surrey
CR3 0GG.

[Hurricane Puffrose]

Re: Ann Summers Party Rights

i should hope you cant return condoms unless they are unused !!

I have been to one party (it was hillarious) and the rep said full no quibble refund.

[Mrs James]

Re: Ann Summers Party Rights

Hi Mrs James

Debit or credit card?

Hi

I don't know tbh, I just Googled their returns policy and it said it would be returned to the card used to pay.

[charitynjw]

Re: Ann Summers Party Rights

Just in case

Chargeback
http://www.which.co.uk/consumer-righ...d-debit-cards/

CCA s75
http://www.which.co.uk/consumer-righ...n-75-problems/

[MrsM82]

Re: Ann Summers Party Rights

it was a credit card and yes i thought that refunds were the case. thanks for the advise guys x
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I do believe if there is nothing wrong with the item, then they can indeed issue a credit note and not a refund.

would that be the case even if it was a very poor quality item? I know that when ordering from catalogue you get the money refunded if not happy, wouldn't this be the same?

[Guest]

Re: Ann Summers Party Rights

it was a credit card and yes i thought that refunds were the case. thanks for the advise guys x
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would that be the case even if it was a very poor quality item? I know that when ordering from catalogue you get the money refunded if not happy, wouldn't this be the same?

Hi

I think that if you order from a catologue you are covered by the distance selling regulations, which gives you 14 days to cancell and return the goods, if you buy at a party or face to face i think it would be the sales of goods act, the key thing there is merchantable quality. Is the object fit for use.
Perhaps you could pop it on and post the picture we could give an opinion

Peter

[MrsM82]

Re: Ann Summers Party Rights

Hi

I think that if you order from a catologue you are covered by the distance selling regulations, which gives you 14 days to cancell and return the goods, if you buy at a party or face to face i think it would be the sales of goods act, the key thing there is merchantable quality. Is the object fit for use.
Perhaps you could pop it on and post the picture we could give an opinion

Peter

hahahaha I haven't tried it on yet, the material is very poor quality, if I had seen it before ordering I would not have ordered. if all else fails ebay may be an option

[Guest]

Re: Ann Summers Party Rights

hahahaha I haven't tried it on yet, the material is very poor quality, if I had seen it before ordering I would not have ordered. if all else fails ebay may be an option

Ah well woth a try

Peter

[enaid]

Re: Ann Summers Party Rights

I would follow the instructions on post 5 on here send it back freepost and fill in the form you are supposed to have.

[bluebottle]

Re: Ann Summers Party Rights

In a consumer transaction, a trader cannot coerce a consumer into accepting a credit note and not a refund where a refund is due. Ann Summers should know this.

[Guest]

Re: Ann Summers Party Rights

In a consumer transaction, a trader cannot coerce a consumer into accepting a credit note and not a refund where a refund is due. Ann Summers should know this.

Problem ios that the sellar does not have to do anything if the purchase is in no way defective. A refund is not due.

They will say that they are offering the credit note as a courtesy

Peter