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hello, this is my first posting !.I changed gas & electric supplier in early january this year, i submitted a reading & paid up my previous supplier, infact they refunded me on both accounts , so the final bill for both gas & electric are fully paid up.
The new ELECTRIC account was set up in late january & went live!!. the GAS was supposed to start up around about the same time , but never got off the ground. They set up direct debits for both accounts & started to take the debits , after spending litterally hours on the phone trying to get through & explaining the problem , i still have not gone LIVE on my GAS account, I have had my own advisor ringing me up & trying to fix the problem to no avail & eventually she just never rang me back presumably she could not sort the job out.
I have all the letters sent to me including my gas account number, all the different direct debit changes , i have recieved two electric bills which now shows £306 in credit as my gas money as being going in the electric account.
They have now stopped takeing my d/d payments, i suspect thats because i am plenty in credit.
i submitted on line electric reading to-day , but as there is no gas account number i cannot give a reading, i have tried e-mails , phone calls & even had my own advisor . I have been at my wits end over them not getting it right or even getting a gas account at all.
i am now contemplating about forgetting about it now altogether as my health is not brilliant & i feel i have tried down every avenue to try & get it going & wished i had not ditched my last supplier.
My son says dad why are you worried about it theres thousands of people out there who cannot pay their bills , who wish they had your problem "free gas" , i am open to any advice that you can offer me , i just dont want someone chaseing me for a big amount of money for something i have tried to put right. It is now nearly 12 months i have been trying to sort this job out , what legal rights do i have when the day of reckoning appears ? if it does.
thankyou in advance
The new ELECTRIC account was set up in late january & went live!!. the GAS was supposed to start up around about the same time , but never got off the ground. They set up direct debits for both accounts & started to take the debits , after spending litterally hours on the phone trying to get through & explaining the problem , i still have not gone LIVE on my GAS account, I have had my own advisor ringing me up & trying to fix the problem to no avail & eventually she just never rang me back presumably she could not sort the job out.
I have all the letters sent to me including my gas account number, all the different direct debit changes , i have recieved two electric bills which now shows £306 in credit as my gas money as being going in the electric account.
They have now stopped takeing my d/d payments, i suspect thats because i am plenty in credit.
i submitted on line electric reading to-day , but as there is no gas account number i cannot give a reading, i have tried e-mails , phone calls & even had my own advisor . I have been at my wits end over them not getting it right or even getting a gas account at all.
i am now contemplating about forgetting about it now altogether as my health is not brilliant & i feel i have tried down every avenue to try & get it going & wished i had not ditched my last supplier.
My son says dad why are you worried about it theres thousands of people out there who cannot pay their bills , who wish they had your problem "free gas" , i am open to any advice that you can offer me , i just dont want someone chaseing me for a big amount of money for something i have tried to put right. It is now nearly 12 months i have been trying to sort this job out , what legal rights do i have when the day of reckoning appears ? if it does.
thankyou in advance
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