Civil National Business Centre

[Tricia239]

I am new to this and so I don't know if anyone else has made a similar post, but I have lodged a claim with CNBC against the builder of my house. I was told by the CNBC that following service of The Particulars of Claim, the Defendant made no response. I therefore applied for Judgement to be entered, having allowed sufficient time to do so. Since then, 22 July 2024, I have heard nothing from the CNBC. My understanding is that I need a copy of that Judgment to pursue my claim, but despite, emails, letters, recorded delivery letters and phoning and it never being answered even after 90 minutes, I have had no response from them. What can I do? I need the money that I am claiming but the Defendant must by now be thinking that I am not going to pursue my claim. Please can someone help me.
Thank you. Tricia P.S. The local County Court would be Torquay for the Builder but when I took the papers there they told me to put it in an external box, which I did, they were then returned telling me I had to send them to Northampton. I had to this via hard copies because the Defendant is a limited company, so I can't deal with it on line.

[MaryS57]

Others will no doubt answer you additional points, but you need to ring the moment the lines open in the morning (8:30am?) and then hang on - I successfully got through (x3) that way (shortest wait; 5min- longest wait; 20min).

[Pezza54]

A similar experience happened to me. When I phoned CNBC I was told that that published target times were increasing week by week and they were unable to tell me whether the defendant had filed a defence. I filed the request for judgement and waited. Weeks later my request was returned and refused as the defendant had filed a defence.
I have read that if the defence is filed before the ccj is issued, the claim normally proceeds
Civil Litigation Brief 22 July 2019:
Recent cases support the view that a default judgement is not regular if it is made after the defendant has filed a defence even if the defence is filed late

[Tricia239]

A similar experience happened to me. When I phoned CNBC I was told that that published target times were increasing week by week and they were unable to tell me whether the defendant had filed a defence. I filed the request for judgement and waited. Weeks later my request was returned and refused as the defendant had filed a defence.
I have read that if the defence is filed before the ccj is issued, the claim normally proceeds
Civil Litigation Brief 22 July 2019:
Recent cases support the view that a default judgement is not regular if it is made after the defendant has filed a defence even if the defence is filed late

Thank you. Very helpful, but frustrating!

[Tricia239]

Others will no doubt answer you additional points, but you need to ring the moment the lines open in the morning (8:30am?) and then hang on - I successfully got through (x3) that way (shortest wait; 5min- longest wait; 20min).

Thank you. I will try that - better than my 'no response' after 90 minutes, I thought I'd go mad listening to the so-called music!

[echat11]

Lodge a complaint via email, address it to the Court Manager.
There is a complaints procedure (there maybe backlogs etc, that's not your problem, they asked for fees, they need to do 'what it says on the tin).

[Tricia239]

Thanks. I have filled in their on line complaint form, but I guess that will be as useful as a chocolate teapot!

[echat11]

Thanks. I have filled in their on line complaint form, but I guess that will be as useful as a chocolate teapot!

Update when you get a response.

[Naoko]

I'm also currently awaiting a default judgment. The request for judgment was submitted 25 days ago online (OCMC beta service). What is the typical waiting period presently considered "normal"?

Thank you.

[echat11]

I'm also currently awaiting a default judgment. The request for judgment was submitted 25 days ago online (OCMC beta service). What is the typical waiting period presently considered "normal"?

Thank you.

Please start your own thread.