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Hi everyone, I would really appreciate any suggestions or advice regarding an issue I am having with Anglian Water.
I received correspondence from the CNBC, on 30 January 2024, stating that Anglian Water have decided to commence legal action against me for non-payment of the water bill. I have denied that I owe the amount that Anglian Water is claiming. I usually pay for my annual water bill on a monthly basis. Anglian Waters’ statement of case states that the account is for the period starting 1 April 2021to October 2023, however, I didn’t move into this property until August 2022.
I have paid every months payment for the past 16 months, I keep the payment slips and receipts every time I make a payment. In November 2022, Anglian Water sent me another set of monthly payment slips in addition to the monthly payment slips they had sent me in August 2022 (when I moved into this property) they were for the same period and overlapped with the August payment slips.
I went onto the credit file website several months later to see that Anglian Water had reported to the credit check company that I had not made any payments during the past 6 months, I knew this was false as I had the payment slips and receipts to prove it.
As I had received the legal correspondence in January 2024, I decided to check on my credit file again to see if Anglian Water were still claiming that I hadn’t made any payments and they were, however, in addition to this they had also set up an account, pulled a figure out of the air, stated that I hadn’t paid it and then proceeded to close the account, they then repeated this a further two times, I had no knowledge at all that these three accounts had been set up, claimed by Anglian Water to have not been paid by myself, then closed. If I had not gone onto the credit check website I wouldn’t have known about them.
This property I have moved into has a water meter and I use on average £28.00 per month, Anglian water are still charging me for an annual water bill regardless of the significantly less amount of water I am using on a water meter, they estimated that I use £60.00 of water per month, they have overestimated my water use by £32.00 per month, the water meter shows this. It seems that Anglian Water are charging me for water which I haven’t used yet and am unlikely to use during the billing period, but are determined to pursue me through the legal system.
I didn’t manage to send my defence to the CNBC in time to ask for an extension of time due to currently going through cancer treatment (exhaustion due to the treatment is affecting me a lot at the moment) but I have sent in a request for a set aside, although I have been told by the CNBC that due to their backlog, it is likely that the bailiffs could visit my property this week due to CNBC not putting my request for a side aside on the system yet (I sent it middle of February 2024).
I know this is a bit long-winded but any advice or suggestions would be appreciated.
I received correspondence from the CNBC, on 30 January 2024, stating that Anglian Water have decided to commence legal action against me for non-payment of the water bill. I have denied that I owe the amount that Anglian Water is claiming. I usually pay for my annual water bill on a monthly basis. Anglian Waters’ statement of case states that the account is for the period starting 1 April 2021to October 2023, however, I didn’t move into this property until August 2022.
I have paid every months payment for the past 16 months, I keep the payment slips and receipts every time I make a payment. In November 2022, Anglian Water sent me another set of monthly payment slips in addition to the monthly payment slips they had sent me in August 2022 (when I moved into this property) they were for the same period and overlapped with the August payment slips.
I went onto the credit file website several months later to see that Anglian Water had reported to the credit check company that I had not made any payments during the past 6 months, I knew this was false as I had the payment slips and receipts to prove it.
As I had received the legal correspondence in January 2024, I decided to check on my credit file again to see if Anglian Water were still claiming that I hadn’t made any payments and they were, however, in addition to this they had also set up an account, pulled a figure out of the air, stated that I hadn’t paid it and then proceeded to close the account, they then repeated this a further two times, I had no knowledge at all that these three accounts had been set up, claimed by Anglian Water to have not been paid by myself, then closed. If I had not gone onto the credit check website I wouldn’t have known about them.
This property I have moved into has a water meter and I use on average £28.00 per month, Anglian water are still charging me for an annual water bill regardless of the significantly less amount of water I am using on a water meter, they estimated that I use £60.00 of water per month, they have overestimated my water use by £32.00 per month, the water meter shows this. It seems that Anglian Water are charging me for water which I haven’t used yet and am unlikely to use during the billing period, but are determined to pursue me through the legal system.
I didn’t manage to send my defence to the CNBC in time to ask for an extension of time due to currently going through cancer treatment (exhaustion due to the treatment is affecting me a lot at the moment) but I have sent in a request for a set aside, although I have been told by the CNBC that due to their backlog, it is likely that the bailiffs could visit my property this week due to CNBC not putting my request for a side aside on the system yet (I sent it middle of February 2024).
I know this is a bit long-winded but any advice or suggestions would be appreciated.
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