Welcome Finance to Coast loan

[BigGJM]

I have a loan that started with Welcome but was sold to Coast, I'm sure the amount left is incorrect but Coast don't have full statements from when Welcome owned it. I'm sure the amount that is left is wrong, but can't find anyone to help with looking into this. I've tried the Ombudsman with little help. Any Ideas?

[MIKE770]

Subject Access Request Letter send this to them get free proof of poosting keep a file in date order> that should tell you all they know or not? for starters.

echat11 may have some other idea as well?

[echat11]

Have you got dates when the loan was taken out?

[BigGJM]

Have you got dates when the loan was taken out?

I think it was about 2005 when it was taken out, I had some arrears but ended up with over £4000 in extra interest

[echat11]

So you complained to the FOS, what did they say?

They say you owe this money, they need to provide statements to back that up.

Otherwise they are 'plucking figures out of thin air'.

They also need to provide you with a copy of the agreement, 2005, that will be difficult for them.

[BigGJM]

So you complained to the FOS, what did they say?

They say you owe this money, they need to provide statements to back that up.

Otherwise they are 'plucking figures out of thin air'.

They also need to provide you with a copy of the agreement, 2005, that will be difficult for them.

They have the agreement but not all of the statements, tried the FOS but they said they couldn't do anything

[echat11]

They have the agreement but not all of the statements, tried the FOS but they said they couldn't do anything

So what is your position on the debt?

[BigGJM]

So what is your position on the debt?

My position is I'm still paying the debt, but I'm sure the amount left is incorrect.

[echat11]

EXC might be able to help in this situation. As said previously they need to back up any figures with statements.

[EXC]

EXC might be able to help in this situation. As said previously they need to back up any figures with statements.

Sorry, not my area I'm afraid.

[echat11]

My position is I'm still paying the debt, but I'm sure the amount left is incorrect.

a) I personally would raise a dispute with them in writing (follow their complaints procedure, it will be on their website),
Make sure you get Proof of Postage.

b) In your letter tell them the amount is 'incorrect'. If they say the amount is 'correct', tell them you want proof, i.e. full statements etc.
In the meantime, stop paying them, put the money aside, just in case the rest of the statements are produced.

c) Make a low offer to settle the account £200. Update the thread.

d) Did you have PPI on the account?