Do I need to pay this PCN

[Guest]

Hi,

I recently received a PCN from Smart Parking Ltd which I believe I am not happy with.

I was parked in the car park for a bar I was inside as a paying customer. As far as I was aware I didn't need to pay for parking if I was a paying customer in the bar. Once I received the PCN through the post I contacted the bar and they advised that I was supposed to register my vehicle at reception on my way in (no one at reception advised me of this when I was there). The bar advised me to contact Smart Parking Ltd and explain this. I explained this to Smart Parking Ltd and even provided them screenshots from my online banking showing that I was a paying customer in the bar at the time, however they rejected my appeal.

After reading about the 14 day rule I noticed that the event happened on 26/09/2020 and the date that the PCN was sent was 15/10/2020 which is more than 14 days.

I have now explained all of the above to POPLA and waiting a response, does anybody have any advise for me how to help my case? And am I right to appeal this?

Thanks in advance.

[ostell]

Using non conformance with POPLA, the 14 days, will not help as you have identified the driver.

Get back on to the bar and complain again to the manager.

[3J31M13]

Using non conformance with POPLA, the 14 days, will not help as you have identified the driver.

Get back on to the bar and complain again to the manager.

Thank you for this, I have confirmed that I was in the bar at this time and it was my vehicle but have not actually confirmed I was the driver. Will this make any difference?

Thanks

[ostell]

So what did you say to Smart on the phone? your first post identifies the driver