Tweet
I raised a civil dispute with Sainsbury executive office on 11 November, after poor service from their so called care-line.
The reason was I was exercising my consumer rights about a defective item of clothing.
I was told I had to send a receipt, which I could not find, I repeatedly looked and asked them to resolve it another way, by providing prepaid label to return it or to move the issue forward.
Contacted trading standards who advised a receipt was not needed as label would suffice and I was within my rights a# they allow a year to return faulty items.
I decided to complain about error in advice and to escalate the matter to Mike Coupe.
My emails came back undelivered with the message my email address had been blacklisted!
I also had since found the ticket from clothing with details on it and found transaction too.
I phoned the store as exec office refused to take my call or accept my purchase receipt, I-was informed I would be refunded by store.
Exec office kept telling me there was a letter on the way but refused to tell me what I had done wrong, this affected my health and gave me hypertension, which I never suffered with before.
I received the letter today from security and loss team, which banned me from store and police action if I entered, why would I?
It also accuses me of being involved in an incident on 3010/2019.
I have never been involved in any such incident that would warrant such a ban and. Was nowhere near Sainsbury store or online on that date.
It also mentions debt recovery which again is alarmist and unfounded as I always pay and get receipt,
I have phoned them and read the letter to them but they could not understand it and said she would ask the legal team an get back to me.
It tells me to respond to Head office address if I disputed it so I phoned to be put through to security team and exec team terminated my call as they say no contact is to be made and refused to give me the email address to dispute decision or phone number of sender.
Citizens advice just said it is private property so they can Ban as they like.
That is acceptable but I want and am entitled to a full and frank explanation and they refuse to give me one, and mad3 it very difficult to do ADR as they false advertise CEDR as an ADR scheme they belong to but CEDR say they are always telling them to remove this false misleading information.
Please can a solicitor or someone advise if this is a defamation case and can I get legal help.?
can I take legal action against Sainsbury because of this?
I am extremely worried at the misleading , threatening content of the letter.
look forward to your earliest possible reply.
The reason was I was exercising my consumer rights about a defective item of clothing.
I was told I had to send a receipt, which I could not find, I repeatedly looked and asked them to resolve it another way, by providing prepaid label to return it or to move the issue forward.
Contacted trading standards who advised a receipt was not needed as label would suffice and I was within my rights a# they allow a year to return faulty items.
I decided to complain about error in advice and to escalate the matter to Mike Coupe.
My emails came back undelivered with the message my email address had been blacklisted!
I also had since found the ticket from clothing with details on it and found transaction too.
I phoned the store as exec office refused to take my call or accept my purchase receipt, I-was informed I would be refunded by store.
Exec office kept telling me there was a letter on the way but refused to tell me what I had done wrong, this affected my health and gave me hypertension, which I never suffered with before.
I received the letter today from security and loss team, which banned me from store and police action if I entered, why would I?
It also accuses me of being involved in an incident on 3010/2019.
I have never been involved in any such incident that would warrant such a ban and. Was nowhere near Sainsbury store or online on that date.
It also mentions debt recovery which again is alarmist and unfounded as I always pay and get receipt,
I have phoned them and read the letter to them but they could not understand it and said she would ask the legal team an get back to me.
It tells me to respond to Head office address if I disputed it so I phoned to be put through to security team and exec team terminated my call as they say no contact is to be made and refused to give me the email address to dispute decision or phone number of sender.
Citizens advice just said it is private property so they can Ban as they like.
That is acceptable but I want and am entitled to a full and frank explanation and they refuse to give me one, and mad3 it very difficult to do ADR as they false advertise CEDR as an ADR scheme they belong to but CEDR say they are always telling them to remove this false misleading information.
Please can a solicitor or someone advise if this is a defamation case and can I get legal help.?
can I take legal action against Sainsbury because of this?
I am extremely worried at the misleading , threatening content of the letter.
look forward to your earliest possible reply.
Comment