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Hello. I reserved a holiday with a hotel earlier this year. I did not confirm the booking and did not go on the holiday. The hotel has taken full payment based on the credit card reservation. I can't get a response from the hotel. What recourse do I have?
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Based on what you've said, nothing.
You made a reservation, failed to inform the hotel you weren't going so they ought to be paid the cost of what you reserved.
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You bought a hotel room. You did not use it. you have no recourse in law.Comment
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Did you book direct with the hotel or through a booking website ?
When you say you reserved but did not confirm what do you mean ?#staysafestayhome
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And in any event the hotel are only entitled to their losses eg they should make an allowance for not having incurred laundry and cleaning costs, food etcComment
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