Unable to cancel contract

[roblomm]

I am helping a friend who owns a small business (sole trader) and would appreciate some advice please.

She entered into a 12-month contract with a well-known online directory for advertising services paid via direct debit.

The supplier misrepresented the service during the sales process and failed to fulfil the services as promised. They have refused to cancel the contract and told my friend that if she cancels the Direct Debit, they will place a black mark against her credit score leaving her unable to obtain credit.

What is her best course of action?

[ostell]

Name the company, there has been several instances of this and on one occasion the client (lynzer) counterclaimed and got several thousand off them. Search for user Lynzer

@Lynzer

[roblomm]

Name the company, there has been several instances of this and on one occasion the client (lynzer) counterclaimed and got several thousand off them. Search for user Lynzer

@Lynzer

The company was Yell

[roblomm]

Name the company, there has been several instances of this and on one occasion the client (lynzer) counterclaimed and got several thousand off them. Search for user Lynzer

@Lynzer

Can't find a user by the name Lynzer. Not sure how to search for users

[R0b]

Ostell was referring to the user Lynnzer, link below to the thread.

https://legalbeagles.info/forums/for...ct-court-claim

If there is a genuine dispute about the misrepresentation then Yell should not put a marker against her name until that dispute has been resolved. It could be a breach of data protection.

[roblomm]

Ostell was referring to the user Lynnzer, link below to the thread.

https://legalbeagles.info/forums/for...ct-court-claim

If there is a genuine dispute about the misrepresentation then Yell should not put a marker against her name until that dispute has been resolved. It could be a breach of data protection.

Thanks Rob. Found Lynnzer's post now. That issue was resolved through a card chargeback, so not quite relevant to this case.

Very interesting to learn, "If there is a genuine dispute about the misrepresentation then Yell should not put a marker against her name until that dispute has been resolved. It could be a breach of data protection."

Appreciate your help