UKPC

[Little Sis]

I received a ticket for staying 2 hours in a 90 minute McDonalds car park. I was having a mental health crisis and was on the phone to my local NHS upset because they would not help me. Manager contacted UKPC to say he would provide camera footage that I was there. They declined my appeal. I appealed to POPLA who also declined my appeal. I phoned UKPC and told them I am on benefits and not well and they told me to set up a payment plan through Citizens advice. Please could you advise me. Many thanks

[charitynjw]

Hi & welcome to LB
All private parking co's have to make reasonable adjustments for alleged contraventions where the contravention may have been due to circumstances arising from a protected characteristic. (In your case, probably due to your disability.)
Clearly if you felt you were unable to drive, it seems rather stiff-necked of them to try & impose their terms of parking (& the breach of same) when it may have been dangerous to yourself & other road users to do so. (Drive, that is.)
However, ultimately it would be a matter for the courts to decide.
If it were me I'd secure that CCTV footage & get a statement from McD's, just in case the parking co tries to press on with enforcement.

Could you clarify.....Did McD's ask the parking co to cancel this PCN?

[Little Sis]

Thank you for your response. McDonald's asked them to cancel the charge but I recently found out there was a mix up with my reg and they said they had no record of me. The manager didn't get back to my email and so I applied to POPLA. I asked the manager to give me copies of the emails and he said he Can't because of data protection. I will try to contact UKPC again today and speak to the accounts manager. Thanks once again