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Hotel refund

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  • #1

    Hotel refund

    Hi ,,I'm New to the forum, booked a holiday break at a hotel and paid extra to upgrade to a sea view room. When booking in i was shown to a dirty, dank room at the back. I refused this room and was told i would get a refund of my upgrade money. Despite numerous phone calls and an email,no refund. Looking on TripAdvisor 1* reviews this is a common occurrence, what should I do next?


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  • #2
    How did you pay when you booked the hotel, was it by credit card?
    COMPLETING AN N180 DIRECTIONS QUESTIONNAIRE (SMALL CLAIMS TRACK) GUIDE

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