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Housing Association Recharge For Void Works!

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  • Housing Association Recharge For Void Works!

    Hi, we completed an internal housing transfer with our housing association (assured tenancy). It was a very quick move as we were given less than a week. When I returned the keys for the previous property to their Head Office I was informed that they would inspect the previous property two days later and that we must be present. They were happy for my father to attend the previous property and sign the paperwork at 1 pm on our behalf, and he arrived at 12.45 pm and waited 45 minutes in his car up the driveway but nobody pitched up. We then assumed that they must have inspected in our absence at another time and that all was okay as we heard nothing from the housing association. I took lots of photos of our old house before we left to show it was left clean and tidy. However, today we received an invoice from the housing association for what appears to be the replacement of two doors for the princely sum of 444,65. I assume that they must be gold plated at that price. Our gripe is that we were not informed about any alleged problems or given any opportunity to put things right. They just went ahead and did the works without telling us. According to the paperwork we received today the repairs were done a week after the inspection was supposed to take place. My husband doesn't work due to ill health and I claim carer's allowance and certainly don't have over 400 spare. Help!
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  • #2
    Hi. The cost of a door can be as low as 20, but it may need to be cut to size. It will certainly need to have locks and hinges accurately fitted, and it probably will need painting. The cost specified does not seem completely unreasonable, to be frank, but of course it depends on the doors and what was needed.

    Are you disputing that the work was needed at all? Their handling of the inspection was clearly all wrong, and if you have photos showing the doors were fine, you may have a strong case. The first step is to write back explaining your point of view.


    • #3
      Hi, thanks for the reply. I have emailed our landlord to ask what doors they replaced and to complain that we were not informed prior to them changing them. I just checked the photos I took and unfortunately not all the doors are shown but most are and they look fine. One door that they might have replaced is the kitchen door that the previous tenant put in. We did an exchange with them some years ago and they were told to put a kitchen door in prior to an exchange. It never fitted properly and it never bothered us as we didn't use it and kept it open all the time. When we signed the paperwork for the exchange in the house the housing officer just did a cursory look to see that a door had been fitted and that was it. I suspect that this door is one of the doors that was replaced. Not sure about the other one.


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