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Morning all,
3 years ago we had an alarm system installed at my Fathers house, one of the important aspects for me was the personal Panic/Emergency button that my father could carry with him in the event of a fall or something (he is self sufficient but is slowing down with old age). Everything has been relatively Ok with yearly service checks and any/all minor faults being quickly sorted.
We recently received a letter advising us that our service/maintenance contract had been passed/transferred to another company and we would soon be contacted to arrange a visit by them to explain the situation in full and (I thought) to discuss and agree the transfer of our existing Direct Debit - reading between the lines I think the original company has now ceased trading! Again this all seams agreeable and very commendable that another company has/is willing and able to continue with the servicing of the product we purchased in 2015.
However, after a fleeting visit by a representative of the ‘new’ company and baring in mind he turns up at 1 pm when the agreed appointment time was 4:30 pm, he duly misses my father. Luckily I’m there and start to quiz him on the purpose of his visit?
This is is where I need the Help/Advice...
In short, with threats of not being able to sustain the level of support and running the risk of losing part or all of the money we originally paid for the system - he duly quoted that we would have to buy from them - at a cost of £2,000 - one of their systems (as in a new control panel and room sensors) stating our existing one was too old and that they could not guarantee its maintenance for the remainder of our contract.
Please, is there anyone out there who can guide us through this unwanted dilemma.
Regards.
Boozy.
3 years ago we had an alarm system installed at my Fathers house, one of the important aspects for me was the personal Panic/Emergency button that my father could carry with him in the event of a fall or something (he is self sufficient but is slowing down with old age). Everything has been relatively Ok with yearly service checks and any/all minor faults being quickly sorted.
We recently received a letter advising us that our service/maintenance contract had been passed/transferred to another company and we would soon be contacted to arrange a visit by them to explain the situation in full and (I thought) to discuss and agree the transfer of our existing Direct Debit - reading between the lines I think the original company has now ceased trading! Again this all seams agreeable and very commendable that another company has/is willing and able to continue with the servicing of the product we purchased in 2015.
However, after a fleeting visit by a representative of the ‘new’ company and baring in mind he turns up at 1 pm when the agreed appointment time was 4:30 pm, he duly misses my father. Luckily I’m there and start to quiz him on the purpose of his visit?
This is is where I need the Help/Advice...
In short, with threats of not being able to sustain the level of support and running the risk of losing part or all of the money we originally paid for the system - he duly quoted that we would have to buy from them - at a cost of £2,000 - one of their systems (as in a new control panel and room sensors) stating our existing one was too old and that they could not guarantee its maintenance for the remainder of our contract.
Please, is there anyone out there who can guide us through this unwanted dilemma.
Regards.
Boozy.
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